Company Market Research Report: CitizenShipper

Company Overview

• Name: CitizenShipper

• Mission: To create the most convenient, trustworthy, and intuitive shipping platform online, enabling easy, stress-free transportation of pets and items while fostering a vibrant community of shippers and drivers.

• Founded By: Richard Obousy

• Founded In: 2008

• Key People: Richard Obousy (Founder and CEO)

• Headquarters: 701 Tillery Street Unit 12-1249, Austin, Texas, 78702

• Number of Employees: No specific number given

• Revenue: No information is available

• Known For: CitizenShipper is the largest and highest rated shipment marketplace, particularly known for its trusted services in transporting pets, vehicles, motorcycles, and household items, with a strong emphasis on reliability and customer satisfaction.

Products

Key Offerings:

• Pet Transport: Safe, stress-free service for transporting pets, including dogs and cats, with specialized military (PCS) relocation support.

• Vehicle Shipping: Services for motorcycles, cars, boats, and RV transport, ensuring safe delivery across various distances.

• Household Items Shipping: Includes apartment moves, furniture shipping, and transport of large items or pallets.

High-Level Description and Key Features:

1. Pet Transport:

• Features background-checked drivers and direct contact for peace of mind.

• Specializes in military pet relocation since 2008.

• Comprehensive support with a high response rate for customer inquiries.

2. Vehicle Shipping:

• A bidding system that enables users to get competitive quotes quickly.

• Covers vast distances efficiently, backed by experienced drivers.

• Includes customer testimonials ensuring reliability and safety.

3. Household Items Shipping:

• Simplified process with tools to match users with transporters.

• Instant messaging and bidding systems enhance customer decision-making.

• Structured for safe transportation of large or heavy items.

Recent Developments

• New Products Launched: No information is available

• New Features Added: Included the development of innovative features over the years, enhancing customer experience with tools like in-depth driver reviews, instant messaging, and a proven bidding system.

• Recent Partnerships: CitizenShipper has developed various partnership programs including affiliate marketing and corporate relocation services, targeting pet-related companies, breeders, rescue organizations, and corporate clients.

Additional Highlights

• Global Reach and Community Impact:

• As of today, CitizenShipper drivers proudly serve across all 50 U.S. states, having completed over 125,000 animal transports and offering services with more than 100 million miles driven collectively.

• The platform focuses on community enrichment by offering job opportunities while providing a high degree of customer support and satisfaction.

• Technical and Customer Support:

• Boasts a customer support response time that's 324% faster than the industry average.

• Implements robust systems ensuring secure, timely, and reliable service delivery.

Conclusion

CitizenShipper stands as a leader in the transportation service industry, offering a wide range of shipping solutions with strong emphasis on customer trust, innovative technology, and community building. However, specific financial details such as company revenue and the exact number of employees remain undisclosed.