Company Overview
City Air Experts L.L.C is a leading family-owned business headquartered in Charlotte, North Carolina, specializing in heating, ventilation, and air conditioning (HVAC) services. Established in 2009, the company emphasizes providing energy-efficient and environmentally friendly solutions to both residential and commercial sectors, tailoring services to meet individual customer needs. The range of services includes HVAC installation, AC repairs, heating system installation, and indoor air quality management. City Air Experts is committed to delivering high-quality service, ensuring customer comfort and satisfaction.
Management and Team
Under the leadership of Rafael Osuna, the Owner and General Manager, City Air Experts has seen substantial growth. Rafael, who succeeded Roger as the sole proprietor in 2020, brings a wealth of experience as a former Sales Engineer and is an alumnus of the University of North Carolina at Charlotte. His focus remains on customer satisfaction and maintaining the quality of service. Jennifer Osuna, the Marketing Director, spearheads the company's marketing and public relations initiatives, significantly enhancing their online presence, reflected in a strong 5-star social media rating.
Services and Offerings
City Air Experts offers a comprehensive array of HVAC services, including:
- HVAC Installation
- AC Repairs and Maintenance
- Heating System Installation and Repairs
- Indoor Air Quality Solutions
In addition to regular services, the company provides 24/7 emergency services, ensuring assistance is available at any time. The emphasis is on energy-efficient and customized solutions to optimize air quality, temperature, and humidity levels.
Certifications
City Air Experts is recognized as a Trane Comfort Specialist™, denoting exceptional expertise in HVAC installations and a commitment to customer satisfaction. They hold crucial industry certifications, including Mechanical Contractor H2 and H3 – Class 1 licenses and an EPA License, affirming their adherence to environmental and industry standards.
Customer Commitment
The company is dedicated to fostering long-term client relationships through exceptional service and customer-centric approaches. Their strategy includes creating tailored solutions that exceed customer expectations, maintaining affordability without sacrificing quality.
Competitive Landscape
City Air Experts operates in a competitive market, facing strong local competitors such as:
- Morris-Jenkins: Established in 1958, offering HVAC and plumbing services with extended service hours.
- Acosta Heating, Cooling & Electrical: Founded in 1972, known for a wide array of services and customer satisfaction.
- Horne Heating & Air Conditioning: Distinguished by an A+ BBB rating and a history of delivering quality service.
Despite the competition, City Air Experts differentiates itself through its focus on energy efficiency and personalized service offerings.
Market Position
City Air Experts positions itself uniquely in the HVAC market by leveraging its capability to handle diverse residential and commercial HVAC challenges with tailored, energy-efficient solutions. The emphasis on environmentally friendly practices and customization allows it to compete effectively against well-established providers.
Contact Information
For further inquiries or services, City Air Experts can be reached through:
- Phone: (704) 737-9200
- Email: info@cityairexperts.com
- Address: 411 Foster Avenue, Charlotte, NC 28203
Operating Monday to Friday from 8 AM to 5 PM, with emergency call availability 24/7, clients can also schedule services online. For additional details and updates, visit their [official website](https://cityairexperts.com/) or [LinkedIn page](https://www.linkedin.com/company/city-air-experts-inc).
