Company Research Report: ClearFeed

Company Overview

• Name: ClearFeed

• Mission: ClearFeed aims to connect silos of information, transforming unstructured data in enterprises into actionable information using AI/NLP technologies. The company is focused on providing tools that enhance customer and employee collaboration on platforms like Slack and Microsoft Teams.

• Founded by: No specific details on the founding date or the initial founder are available.

• Key People:

• Joydeep Sen Sarma, Co-Founder, CEO

• Lalit Indoria, Co-Founder, Head of Engineering

• Ankit Jain, Co-Founder, Head of Product

• Various other members of the technical and support staff

• Headquarters: No information is available on the specific location of the headquarters.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known for: ClearFeed is known for its conversational support platform that integrates with Slack and Microsoft Teams. This platform uses AI to streamline the communication and support processes within organizations, offering faster resolutions and enhanced support efficiency.

Products

• Product Offering:

• Conversational Support Platform on Slack and MS Teams:

• This platform is designed to streamline communication, collaborate privately with your team, and deliver resolutions up to five times faster.

• Key Features:

• SLA Alerts for Slack

• Service Metrics for Slack

• Ticketing System for Slack

• Triage Channels

• Announcements for Slack

• GPT-Powered Answers

• Integrations:

• Offers AI-powered bi-directional integrations with existing helpdesks and platforms such as Zendesk, Jira, Freshdesk, Intercom, Linear, Github, ClickUp, HubSpot, Salesforce, and Email.

Recent Developments

• Recent Developments:

• In October 2023, ClearFeed raised US$2.7M in seed funding to further develop its Slack and Teams-based customer service solutions.

• ClearFeed was recognized as a High Performer in the G2 Fall 2023 season.

• New Products Launched:

• Custom Views: Introduced in December 2024, enabling a smarter way to manage support tickets.

• Customer Portal: Centralized hub for support ticket management launched in November 2024.

• AI-Generated Tags: Feature for effective request categorization and insights introduced in October 2024.

• New Features Added:

• Automations for Slack-Based Ticketing: Boosted efficiency by 10x by automating repetitive workflows (September 2024).

• Load-Aware Ticket Assignment: Developed in collaboration with the Rotation App (September 2024).

• Integration of ChatGPT inside Slack Threads: Launched in September 2024 to handle support tasks more seamlessly.

• Partnerships: No specific new partnerships are mentioned in the available data.

This report encompasses the details extracted from the provided information, with specific emphasis on ClearFeed's mission, leadership, product offerings, and recent transformations. Further data will be necessary to complete areas where "No information is available" is stated.