Company Research Report: ClickPost
Company Overview
- Name: ClickPost (Felurian Technology Private Limited)
- Mission of the Company: Helping you deliver incredible post-purchase experience to your customers.
- When was the Company Founded and By Whom: No information available
- Key People in the Company: No information available
- Headquarters: No information available
- Number of Employees: No information available
- Revenue: No information available
- What is the Company Known For: ClickPost is known for being the largest multi-carrier integration platform, helping businesses manage their shipping operations through a single platform.
Products
1. Shipment Tracking
- Description: Enhances post-purchase experience with branded tracking pages and live order updates.
- Key Features:
- Mobile-friendly tracking page
- Order updates in multiple languages
- Intelligent product tiles for cross-sales
- Dashboard for supply chain visibility
2. Integrated Tracking
- Description: Unified tracking for shipments.
- Key Features: No detailed features listed.
3. Multi-Carrier Shipping
- Description: Integration with multiple carriers to streamline shipping processes.
- Key Features:
- 500+ pre-integrated carriers
- Quick go-live within a day
4. NDR Management
- Description: Manages non-delivery reports to enhance delivery efficiency.
- Key Features: No detailed features listed.
5. Returns Management
- Description: Simplifies return processes.
- Key Features: No detailed features listed.
6. COD Reconciliation
- Description: Manages cash-on-delivery reconciliations.
- Key Features: No detailed features listed.
7. Shopify Returns App
- Description: Facilitates returns for Shopify storefronts.
- Key Features: No detailed features listed.
8. Tracking APIs
- Description: APIs to integrate shipment tracking with other platforms.
- Key Features: No detailed features listed.
Recent Developments
- New Products Launched:
- RETURNSPRO: No detailed description available.
- EDD: (Estimated Delivery Date) No detailed description available.
- B2B/MPS: No detailed description available.
- New Features in Existing Products: No information available
- New Partnerships:
- Walmart International Tech: Emphasis on faster onboarding time and implementation services, leading to optimized operations in Canada and Mexico.
Performance Metrics
- Milestones Achieved:
- 84% Improvement in operational efficiency
- 56% Reduction in WISMO (Where-is-my-order) queries
- 33% Returns converted into exchanges
- 28% NPS Score improvement
- Customer Testimonials:
- Walmart: Praises efficiency, faster onboarding, continuous learning, and optimized operations.
- General customer feedback highlights: Intuitive UI, robust shipment tracking, ease of managing shipping exceptions, comprehensive control tower functionality, and improved customer satisfaction with reduced queries.
Certifications
- SOC 2: Standards for data security
- GDPR: Compliant with data security and privacy regulations
- ISO 27001: Certified for information security
- ISO 27701: Ensuring utmost user privacy
Conclusion
ClickPost is a leading platform in the shipping and logistics software industry, trusted by over 450 brands globally. With a robust product line and strong recent performance, the company significantly enhances operational efficiencies, reduces queries, and optimizes returns conversion for its clients.
