Company Research Report: Clootrack
Company Overview
- Name: Clootrack
- Mission of the Company: To revolutionize customer experience (CX) analytics by helping brands understand the "why" behind customer interactions through AI-enabled solutions.
- Founded: No information is available.
- Founders: No information is available.
- Key People in the Company:
- Shameel Abdulla - CEO
- Subbakrishna Rao - CTO
- Jickson P - VP Engineering
- Manuel Oothria Raj - Chief Growth Officer
- Anand Raj - Vice President of Technology
- Dileep K - VP Global Delivery
- Gaurav Modi - Lead Product Manager
- Rubin Hanzel - Lead Data Science
- Sonam Thorat - Human Resources Manager
- Headquartered: 2093, Philadelphia Pike, Claymont, DE 19703, USA
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: Clootrack is known for being an AI-powered CX analytics platform that provides real-time, actionable consumer insights for enterprise decision-makers.
Products
- Clootrack Platform:
- Description: An AI-driven customer experience analytics platform designed for providing deep insights into customer experiences.
- Key Features:
- Integration with a range of data sources (CRM, social media, reviews, etc.)
- Real-time insights with 92%+ accuracy in over 55 languages.
- Customizable for specific business needs.
- Unbiased analysis using patented AI algorithms.
- AskClootrack:
- Description: A ChatGPT-like Assistant for analyzing customer feedback data.
- Key Features:
- AI-driven analysis of customer feedback for quick insights.
- Supports multiple languages.
- Provides actionable insights to reduce customer churn and improve experiences.
- ProbeTrack:
- Description: Enables in-depth interview analysis in minutes.
- Key Features:
- Analyzes large volumes of data quickly.
- Provides high accuracy and consistency.
- Delivers intuitive visualization of patterns and trends.
Recent Developments
- New Products Launched:
- ProbeTrack: An AI-based solution launched to analyze in-depth interviews efficiently, leveraging generative AI for faster insights.
- New Partnerships:
- Danube Properties: Partnered with Clootrack to enhance customer experience benchmarking.
- PointClickCare: Selected Clootrack as their unified CX analytics platform to improve customer insight processes.
- New Features:
- Integration of GPT Technologies: Clootrack has integrated ChatGPT and GPT-3/4 for enhanced CX insights and real-time analysis capabilities.
- Awards and Recognitions:
- Chosen as a winner of the TiECON50 2023, acknowledging Clootrack's contribution to innovative CX analytics solutions.
- Key Market Insights and Reports:
- Published several industry-focused reports, including insights from the sportswear industry and the global airline industry.
Clootrack continues to lead and innovate in the CX analytics space through strategic collaborations, advanced AI technology integration, and a comprehensive suite of analytics tools aimed at providing unparalleled insights into customer experiences.
