Cloudpoint Technologies Market Research Report
Company Overview
- Name: Cloudpoint Technologies Pvt. Ltd.
- Mission: No information is available.
- Founded: No information is available.
- Founder(s): No information is available.
- Key People: Leadership details are not specified.
- Headquarters: 74 Techno Park 74/II, C-Cross Road, OPP Seepz Gate No.2, Andheri East, Mumbai, Maharashtra, India – 400093
- Number of Employees: No information is available.
- Revenue: No information is available.
- Known For: Cloudpoint is recognized for leveraging its in-house AI applications for Voice and Text analytics, Social CRM, Sentiment and Intent monitoring, 24×7 help-desk, and Software development services.
Products
Cloudpoint Technologies offers a range of solutions and services:
Solutions
1. CloudSocial
- Description: No detailed information is available.
- Key Features: No detailed information is available.
2. CloudInsights
- Description: No detailed information is available.
- Key Features: No detailed information is available.
3. CloudAssist
- Description: No detailed information is available.
- Key Features: No detailed information is available.
4. CloudServiceDesk
- Description: No detailed information is available.
- Key Features: No detailed information is available.
5. CloudFOS
- Description: No detailed information is available.
- Key Features: No detailed information is available.
6. CloudLMS
- Description: No detailed information is available.
- Key Features: No detailed information is available.
7. CloudQMS
- Description: No detailed information is available.
- Key Features: No detailed information is available.
Services
1. 360-Degree Command Centre: Offers strategic decision-making and operational excellence insights.
2. Inbound Customer Support: Providing customer support services.
3. Outbound Sales: Engaging in direct sales operations.
4. Email & Chat Helpdesk: Managed service for emails and chat support.
5. Bulk Messaging Services: Large scale messaging distribution.
6. Data Analytics: Leverages data to provide insights and decision-making supports.
Recent Developments
- Recent Developments: Cloudpoint has evolved to leverage AI in revolutionizing BPO services, aiming to enhance customer engagement and elevate business processes.
- New Products Launched: No specific new products have been mentioned.
- New Features Added: No explicit new features have been cited in the available data.
- Partnerships: No new partnerships have been noted.
Conclusion
Cloudpoint Technologies is at the forefront of integrating AI into customer success and engagement platforms, offering a suite of comprehensive solutions adapted to modern technological demands. While detailed financial metrics and some specific product details are unavailable, Cloudpoint's commitment to innovation through AI emphasizes its role as a key player in customer lifecycle enhancement and technology-driven customer service solutions.
