Overview
Cloudwise is a leading provider in IT operations and DevOps solutions, developing advanced cloud-based tools that bolster enterprises primarily in China and Southeast Asia. Its comprehensive product suite, including DOOP, AIOps, Hera Log, IT Service Management (ITSM), Synthetic Monitoring, and Flyfish, aims to streamline digital operations and propel business success.
Key Products & Services
- Cloud Monitoring: Delivers extensive tools for controlling and monitoring multiple cloud environments, offering a diverse range of solutions.
- Unified Platform: Provides a centralized system that integrates monitoring subscriptions for resources such as apps, databases, and VPN devices.
- Cloudwise GPT: Utilizes an intelligent language model to enhance the accuracy of enterprise security audits.
- Application Performance Monitoring (APM): Facilitates data-driven decisions, with a focus on cloud, IoT, and edge computing.
- IT Shared Services: Enhances efficiency by combining personnel, processes, and resources for superior service distribution.
Industry Trust and Adoption
Cloudwise caters to a broad spectrum of industries including Retail & eCommerce, Logistics, Manufacturing, Media & Entertainment, Education, Internet Service Providers, and Transportation. A notable collaboration with China Southern Airlines enabled Cloudwise to unify operations, enhance user engagement, and create over 200 tailored solutions for specific operational demands.
Leadership Team
The leadership at Cloudwise is guided by seasoned industry experts:
- David Liu, President: An adept leader steering technological capabilities and strategic direction.
- Jason Liu, R&D VP: Handles research and development efforts to refine product offerings.
- Zhang Yaxian, Vice President of Sales: Formulates sales strategies to grow Cloudwise's market share.
Supporting the executive team:
- Andy Yin, CEO
- Clement Lau, Sales Director
- Zelong Li, Senior Product Manager
Financial Overview
Cloudwise has attracted approximately $255 million through multiple funding rounds, predominantly contributed by 18 investors. The most recent funding milestone is the Series E round in July 2021, securing $150 million, underscoring the company's robust financial foundation and growth potential.
Cloudwise distinguishes itself in the AIOps segment, committed to industry progression through pioneering technology and strategic partnerships, such as its cooperation agreement with Huawei Cloud to bolster technical strength and operational efficiency.
Strategic Initiatives
Focused investments in AIOps, IT service management, and observability technologies position Cloudwise at the forefront in transforming IT frameworks for numerous enterprises. Through its extensive product suite aimed at digital optimization, Cloudwise ensures enterprises attain peak IT performance and operational security. This ambition is bolstered by an integrative approach to empowering customers with cloud-based solutions.
Competitive Landscape
Key Competitors
- Zendesk Support Suite: Offers a versatile customer service platform, excelling in customer support solutions.
- ServiceNow IT Service Management: Delivers intelligent workflow automation, strengthening enterprise operations via cloud-based solutions.
- Jira Service Management: Renowned for agile project management, facilitating effective IT service delivery and incident management.
- AppDynamics: Specializes in application performance management solutions, optimizing business-critical app performance.
- Dynatrace: Provides a unified observability and security platform, using AI for insightful operational insights.
Additional competitors include entities like New Relic, Tingyun, Viewtinet, Ozitem, Catchpoint Systems, and DMS, each offering distinct advantages in application performance and infrastructure monitoring.
Market Perception and Strategy
Cloudwise's CEO Andy Yin retains a high approval rating of 89%, indicative of strong leadership and favorable internal reception. This aspect is vital in executing strategies against competitors. With an annual revenue of $15.5 million and a workforce of 201 employees, Cloudwise positions itself as a mid-sized contender against industry giants such as ServiceNow and Dynatrace.
Revenue Insights
The competitive strategy can be strengthened by aligning with industry leaders' approaches to scalability and customer satisfaction, domains where Zendesk and ServiceNow shine.
Industry Trends
The ITSM sector is gravitating toward integrated, AI-driven solutions. Cloudwise can benefit by amplifying its platform’s AI competencies, given the rising adoption of cloud-native solutions and agile methodologies, as demonstrated by competitors like ServiceNow and AppDynamics.
Without a conclusion or summary, Cloudwise must prioritize platform innovation to effectively rival established competitors, emphasizing agility and customer service with advancements in scalability and technology.
