Coleman Associates-Patient Visit Redesign: Company Profile

Background

Coleman Associates is a consulting and training firm specializing in healthcare process improvement, particularly focusing on redesigning patient visits to enhance efficiency and patient satisfaction. Established in 1993 and headquartered in Boulder, Colorado, the company has over 30 years of experience in transforming healthcare delivery systems. Their mission is to make community health the jewel in the crown of American medicine, aiming to improve healthcare processes for both patients and staff. Their vision is to fix the challenges in healthcare caused by bad processes, rules-oriented systems, and cumbersome technology.

Key Strategic Focus

Coleman Associates' strategic focus centers on enhancing healthcare delivery through process redesign and team-based solutions. Their core objectives include:

Improving Patient Access and Satisfaction: By streamlining patient visit processes to reduce wait times and enhance the overall patient experience.

Enhancing Staff Efficiency and Satisfaction: Redesigning workflows to alleviate staff burnout and improve job satisfaction.

Strengthening Leadership: Providing leadership development programs to equip healthcare leaders with the skills to manage change effectively.

Their primary areas of specialization involve:

Patient Visit Redesign: Implementing methodologies to transform patient visits into more efficient and patient-centered experiences.

Leadership Development: Offering programs like the High Impact Management Program (HIMP) to develop effective healthcare leaders.

Simplified Patient Scheduling: Introducing patient-centered scheduling systems to improve appointment access and reduce no-show rates.

The company utilizes proprietary methodologies such as Dramatic Performance Improvement™ (DPI™) and Patient Visit Redesign™ (PVR™) to achieve these objectives. Their primary markets include community health centers, Federally Qualified Health Centers (FQHCs), and other primary care practices across the United States.

Financials and Funding

Specific details regarding Coleman Associates' funding history, total funds raised, recent funding rounds, and notable investors are not publicly disclosed. The company operates as a privately held entity, focusing on providing consulting and training services to healthcare organizations.

Pipeline Development

Coleman Associates does not develop pharmaceutical or medical device products; instead, they focus on service-based solutions. Their key offerings include:

Dramatic Performance Improvement™ (DPI™) Collaborative: A program designed to help healthcare organizations achieve significant improvements in patient access, staff efficiency, and overall performance.

High Impact Management Program (HIMP): A leadership development program aimed at enhancing the skills of healthcare leaders to manage change effectively.

Simplified Patient Scheduling Systems: Implementing patient-centered scheduling systems to improve appointment access and reduce no-show rates.

Technological Platform and Innovation

Coleman Associates employs several innovative approaches to healthcare process improvement:

Dramatic Performance Improvement™ (DPI™): A collaborative training approach that combines best practices in work processes, patient-centered scheduling, and leadership development to drive significant improvements in healthcare organizations.

Patient Visit Redesign™ (PVR™): A methodology focused on transforming patient visit processes to enhance efficiency and patient satisfaction.

Simplified Patient Scheduling: Implementing patient-centered scheduling systems to improve appointment access and reduce no-show rates.

High Impact Management Program (HIMP): A leadership development program aimed at enhancing the skills of healthcare leaders to manage change effectively.

Leadership Team

Coleman Associates is led by a team of experienced professionals:

Melissa Stratman: Chief Executive Officer (CEO).

Amanda Laramie: Chief Operating Officer (COO). With over 18 years of experience in healthcare, Amanda has held various roles, including Process Redesigner, Trainer & Coach, and Health Center Manager.

Adrienne Mann: Chief Innovation Officer (CInO).

Harpreet Sanghera: Process Redesigner & Trainer.

Gabriel Del Muro: Process Redesigner & Trainer.

Sharae Huff: Coach, Process Redesigner, Trainer.

These leaders bring diverse backgrounds and expertise to drive the company's mission of transforming healthcare delivery.

Competitor Profile

Market Insights and Dynamics

The healthcare consulting industry, particularly in the realm of process improvement and patient care redesign, is experiencing growth due to increasing demands for efficiency, patient satisfaction, and cost-effectiveness. Organizations are seeking innovative solutions to enhance care delivery and operational performance.

Competitor Analysis

Coleman Associates operates in a competitive landscape with several key players:

Institute for Healthcare Improvement (IHI): Focuses on improving healthcare worldwide through innovation and education.

The Advisory Board Company: Provides research, technology, and consulting services to healthcare organizations.

Press Ganey Associates: Specializes in patient experience and performance analytics.

These competitors offer various services, including process improvement, leadership development, and patient experience enhancement.

Strategic Collaborations and Partnerships

Coleman Associates collaborates with various healthcare organizations to implement their process improvement methodologies. For example, they have worked with All Care Health Center to redesign processes and improve patient care experiences.

Operational Insights

Coleman Associates differentiates itself through its patient-centered approach, focusing on redesigning patient visits to enhance efficiency and satisfaction. Their methodologies, such as DPI™ and PVR™, are tailored to meet the specific needs of healthcare organizations, providing customized solutions that address unique challenges.

Strategic Opportunities and Future Directions

The company is well-positioned to expand its services to a broader range of healthcare organizations, including private practices and larger hospital systems. By leveraging their expertise in process improvement and patient-centered care, Coleman Associates can continue to drive transformation in healthcare delivery, contributing to improved patient outcomes and operational efficiency.