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Compucom

www.compucom.com link_icon

Company Market Research Report: Compucom Systems, Inc.



1. Company Overview



Name: CompuCom Systems, Inc.

Mission of the Company: To source, integrate, and support advanced workplace technology, transforming businesses and enabling digital transformation.

Founded: No information about the specific founding year or founder.

Key People in the Company:
  • Kevin Shank, Chief Executive Officer

  • Matt Olson, Chief Operations Officer

  • Mike Flanagan, Chief Information Officer

  • Scott Ward, Chief Business Officer

  • Anne Sullivan, Chief Revenue Officer, US

  • Heather Lockhart, Chief Marketing Officer

  • Paul Gagnier, Chief Legal Officer

  • Luis Perez, Vice President & General Manager, Mexico


Headquarters: Fort Mill, South Carolina.

Number of Employees: Approximately 6,500 associates.

Revenue: No information is available.

Known For: Compucom is known for being a leading technology sourcing, integration, and services provider, recognized by analysts as an industry leader with many long-term customers, including 5 of the top 10 Fortune 500 companies.

2. Products



Technology Sourcing Solutions:
  • Overview: CompuCom provides comprehensive technology solutions tailored to business needs, from data center hardware to PCs and peripherals.

  • Key Features: Cost savings, effective logistics, vendor-neutral approach, technology sourcing, scalability, and optimized technology lifecycle.


Device Lifecycle Services:
  • Overview: Manages all stages of device lifecycle from procurement, configuration, and deployment to repair, recovery, and retirement.

  • Key Features: Device provisioning, configuration management, sustainable IT practices, API integration, and Device as a Service (DaaS) options.


Digital Support Services:
  • Overview: Offers Level 1 Service Desk and Level 2 Remote Resolution with 24x7 support across multiple channels.

  • Key Features: User-centric support experience, AI/ML-enabled self-service, reduced support costs, improved user efficiency, and proactive incident resolution.


Field Support Services:
  • Overview: Onsite tech support designed for flexible, in-person technical needs.

  • Key Features: Coast-to-coast coverage, project coordination, comprehensive warranty management, and triage-based deployment.


Modern Device Management:
  • Overview: Centralized management of devices including smartphones, tablets, laptops, and IoT devices.

  • Key Features: Cloud-based management, endpoint analytics, low-touch provisioning, security compliance, and OS servicing.


Infrastructure and Cloud Services:
  • Overview: Provides managed infrastructure and cloud services focusing on cost control, optimization, and strategic IT management.

  • Key Features: Real-time monitoring, specialized expertise, AI for IT Operations (AIOps), and integration with existing capabilities.


Projects and Professional Services:
  • Overview: Consulting services to build a digital transformation roadmap and ensure best return on investment.

  • Key Features: Vendor-neutral consulting, project management, security enhancements, and IT service management.


3. Recent Developments



Recent Developments:
  • Corporate Social Responsibility (CSR) Report 2024:

  • Released a detailed CSR report showcasing advancements in ESG criteria.

  • Earned a bronze rating from EcoVadis, placing in the top 35% of evaluated companies.


  • Apple Vision Pro Sale Authorization:

  • CompuCom is among the selected companies authorized to sell Apple Vision Pro.


New Partnerships:
  • T-Mobile Partnership:

  • Collaborated with T-Mobile for Business to offer 5G-powered devices and integrated IT solutions.


  • Recognition and Awards:

  • Intel Partner Award: Named Intel Americas Partner of the Year 2024.

  • Lenovo Partner Award: Named Lenovo Intelligent Devices National Partner of the Year.

  • CRN Women of the Channel Award: Anne Sullivan, U.S. Chief Revenue Officer, recognized in the CRN’s Women of the Channel Power 100 Solution Provider List.


New Product Launches and Features:
  • Enhancements:

  • EcoVadis sustainability rating improved.

  • Device Lifecycle Services improved to include better sustainability practices.

  • Initiated Emerging Leaders Development Program.

  • Provided over 56,000 learning hours to employees in 2023.


Strategic Initiatives:
  • Commitment to Canada's Net Zero Challenge.

  • Continuous improvement in sustainability efforts and ESG strategies.


Conclusion



CompuCom Systems, Inc. stands out as a prominent technology solutions provider known for its comprehensive IT services, dedication to sustainability, and strategic partnerships. With a strong leadership team and a broad range of managed services and support solutions, CompuCom continues to drive digital transformation and innovation in the technology industry.