concentric-receivables-management,-ltd.

Concentric Receivables Management, Ltd.

Overview

Concentric Receivables Management, Ltd. (CRM), based in Houston, Texas, is a specialized collection agency serving the healthcare revenue cycle management industry. Established in 1994, it operates as a full-service outsourcing partner offering comprehensive receivables management solutions tailored to diverse clients, ranging from rural sole community providers to large urban acute care hospitals.

Key Information

• Industry: Hospitals and Health Care

• Company Size: 11-50 employees

• Headquarters: Houston, Texas

• Address: 9610 Longpoint, Suite 350, Houston, TX 77055

• Website: [www.concentricreceivables.com](http://www.concentricreceivables.com)

• Contact Information:

• Phone: (713) 973-0591

• Email: info@concentricreceivables.com

• Type: Partnership

• Founded: 1994

• Specialties:

• Early-Out Projects

• Credit Bureau Reporting

• Distressed Portfolio Management

• Skiptracing

Leadership Team

• Robert Gitomer, CEO

• LinkedIn Profile: [Robert Gitomer - LinkedIn](https://www.linkedin.com/in/robert-gitomer-69a2457a)

• Education: Trinity University

• Experience: Extensive background in accounts receivable (A/R) management on the provider side, understanding unique challenges in healthcare collections.

• George Shoebotham, Chief Operating Officer (COO)

• LinkedIn Profile: [George Shoebotham - LinkedIn](https://www.linkedin.com/in/george-shoebotham-0042823)

• Experience: Overseeing operations with a professional collection service background tailored for busy clinics and healthcare providers.

Service Offerings

Concentric Receivables Management provides a range of specialized services designed to optimize the revenue cycle for healthcare providers. Their primary service domains include:

• Early-Out Projects: Managing early stages of receivables to help recover pending dues promptly.

• Credit Bureau Reporting: Reporting collections activities to credit bureaus to improve compliance and credit scores.

• Distressed Portfolio Management: Handling portfolios that are difficult to collect and need specialized recovery strategies.

• Skiptracing: Locating debtors using advanced tracking techniques to ensure better recovery rates.

Business Insight

Concentric Receivables Management leverages extensive A/R management experience to address the complex and unique challenges of healthcare collections. This specialized focus enables them to tailor recovery programs to fit the diverse needs of their clients, ensuring personalized and efficient service delivery.

Reputation & Recognition

Concentric Receivables Management has established itself since 2002 as a reliable collection agency within the healthcare sector. Despite being a small-sized company, their focused expertise and client-centric approach have positioned them as a trusted partner for healthcare providers.

Competitor Profiling for Concentric Receivables Management, Ltd.

Industry Overview

The account receivable management industry focuses on the recovery and settlement of outstanding payments. Companies in this sector provide services such as debt collection, risk management, outsourcing services, and customer service to maintain healthy cash flows for their clients. Key sectors served include major banks, credit unions, and utility providers. The industry is increasingly leveraging data analytics for improved efficiency and operational efficacy, with a strong emphasis on regulatory compliance for safe and efficient debt recovery.

Top Competitors

1. Encore Capital Group

• Website: [encorecapital.com](https://www.encorecapital.com)

• Headquarters: San Diego, California, United States

• Founded: 1999

• Headcount: 5001-10000

• Overview: Encore Capital Group is a global specialty finance company focusing on consumer debt purchasing and recovery. They leverage data analytics to optimize performance and ensure compliance with regulatory standards. The company operates worldwide and is publicly traded on NASDAQ under the ticker symbol ECPG.

2. Atradius Collections

• Website: [atradiuscollections.com](https://www.atradiuscollections.com)

• Headquarters: Amsterdam, Netherlands

• Founded: 1925

• Headcount: 1001-5000

• Overview: Atradius Collections is a global leader in debt collection and risk management. The company offers accounts receivable management, outsourcing services, and demand letters to businesses. They operate in over 30 countries, catering to various industries with a strong focus on international trade.

3. MRS BPO, LLC

• Website: [mrsbpo.com](https://www.mrsbpo.com)

• Headquarters: Cherry Hill, New Jersey, United States

• Founded: 1991

• Headcount: 501-1000

• Overview: MRS BPO provides full-service accounts receivable management with advanced technology and compliance management processes. Specializing in first and third-party collections, MRS BPO operates multiple call centers and emphasizes customer care and compliance through innovative digital strategies.

4. State Collection Service, Inc.

• Website: [statecollectionservice.com](https://www.statecollectionservice.com)

• Headquarters: Madison, Wisconsin, United States

• Founded: 1949

• Headcount: 501-1000

• Overview: State Collection Service is a leader in healthcare receivables, providing services such as early-out self-pay account resolution, bad debt collection, and pre-service financial clearance. The company combines artificial intelligence and human expertise to optimize account management and patient satisfaction.

5. First Credit Services Inc.

• Website: [firstcreditonline.com](https://www.firstcreditonline.com)

• Headquarters: Piscataway, New Jersey, United States

• Founded: 1993

• Headcount: 201-500

• Overview: First Credit Services specializes in digital debt collection and BPO services, focusing on accounts receivable management and customer service outsourcing. With over 25 years of experience, the company serves various industries including automotive finance, fintech, healthcare, and commercial lending.

Competitor Insights

Encore Capital Group and Atradius Collections are major global players with extensive international reach. Encore Capital specializes in large-scale debt purchasing and has a robust data analytics framework that optimizes performance. Atradius focuses on risk management and has a strong footing in international trade collection.

MRS BPO, LLC and State Collection Service, Inc. emphasize technical innovation and compliance. MRS BPO disrupts the market with its digital-first strategies, while State Collection Service integrates AI to enhance its healthcare receivables solutions.

First Credit Services Inc. stands out for its digital debt collection approaches, leveraging omnichannel strategies and hyper-personalization to improve consumer experiences and collection rates.

Actionable Insights

• Technology Integration: Emulate the use of advanced AI and data analytics for optimizing accounts receivable management, as seen in State Collection Service and Encore Capital Group.

• Digital First Strategies: Consider adopting digital and omnichannel engagement techniques like those employed by MRS BPO and First Credit Services to enhance customer interaction and satisfaction.

• Regulatory Compliance: Strengthen compliance and governance frameworks, taking cues from Atradius Collections and Encore Capital, to ensure adherence to regulatory standards and build trust with clients.