Company Research Report: Conpago
Company Overview
Name: Conpago
Mission: To enable the best possible care for older Australians by connecting systems and providing a framework for care providers to bring together data and communications simply and efficiently.
Founded: 2017
Founders:
- No specific information about founders provided
Key People:
- Ali Galadari: Chief Executive Officer
- Chiou See Anderson: Chair
- Alex Bandisch: Head of Software Development
- Emanuele Tonello: Head of Technology
Headquarters: Fortitude Valley, Queensland
Number of Employees: No information is available
Revenue: No information is available
Known For: Conpago is known for its digital customer management system in the aged care and retirement living sectors, offering streamlined communication, support, and business admin processes.
Products
1. Conpago Platform
- Description: A cloud-based digital customer management system that centralizes communication, customer support, rostering, and other business administration functions.
- Key Features:
- Communication with customers via private message, SMS, or broadcast
- Publishing curated audio and visual content
- Sharing important documents
- Managing events and facility bookings
- Tracking requests from customers and their family members
- Monitoring customer feedback
2. The Customer App
- Description: A branded app for customers, purpose-built for older people to empower them and simplify their lives.
- Key Features:
- Contacting customer support team
- Chatting with the community
- Managing events and appointments
- Viewing unspent package funds
- Requesting additional services
- Providing feedback
- Accessing a personalized content channel
3. The Family App
- Description: An app for loved ones, providing peace-of-mind and oversight of care.
- Key Features:
- Viewing latest video and image updates about their loved one
- Accessing a full calendar view of their loved ones' upcoming care and support services
- Receiving appointment notifications
- Requesting services on behalf of their loved one
- Checking in with loved ones via private message
- Communicating with customer support teams
- Getting full visibility on important documents
Recent Developments
New Partnerships:
- Tunstall Partnership: Integration with Tunstall's health data, remote monitoring, and personal emergency care with Conpago's client portal and business process streamlining capabilities.
- A free version of Conpago is available exclusively to all existing Tunstall retirement living clients, with an option to upgrade to the full feature set.
No information is available: Other specific recent developments, new products launched, or new features added to existing products.
Testimonials
Lynette, Sapphire Living Client:
"Thank you Conpago for the opportunity to stay in touch with my exercise program and friends in the class in these uncertain times. A simple application such as this app, is all our age group needs. I would recommend this app to my friends."
Dana Voyle, Village Manager, Elements Springwood:
"We are thrilled with the uptake amongst residents. Six months on and we’ve seen a huge reduction in office walk-ins and the transparency of maintenance requests has made it easier to coordinate tradespeople. It’s also improved the communication between residents, which is really lovely to see. The system is regularly updated with new features and any issues I have are resolved within a day or two – the support from the Conpago team has been superb."
Kris McMurdy, General Manager, Sapphire Living:
"Like many administrators, Covid-19 has been a challenging & innovating time for us in maintaining services to promote the physical & mental health of our older population. Ali, Marley & the team at Conpago have provided solutions to these problems as well as a platform to address broader issues facing the aged care industry such as connectivity, efficiency (time & financial), health outcomes, choice and customer dignity. I am excited to see what is possible."
Mel Ottaway, Executive Manager, Uniting Communities:
"In opening our U City Retirement Residences, we were keen to find a platform to help us build a strong and vibrant community. The Conpago app fitted the bill perfectly as it offers an easy, user-friendly way for our residents to keep in touch with each other and up-to-date about what’s going on across the Village. The Conpago team is flexible, responsive and actively seek ideas for additional ways to keep older people connected and engaged with their families and their community."
Conclusion
Conpago is a notable player in the aged care and retirement living sector, well-regarded for its comprehensive digital customer management system that simplifies communication and administrative tasks while enhancing the quality of care for older Australians. The partnership with Tunstall stands out as a significant milestone, aiming to advance their mission of enabling independent living and superior care through integrated digital solutions.
