Background
Consio is a pioneering phone sales platform tailored for e-commerce merchants, enabling businesses to enhance customer engagement and drive sales through efficient outbound calling strategies. Founded by Philippe Roireau and Martin Latrille, both early hires at Gorgias, Consio was publicly launched in January 2025. The company's mission is to bridge the gap between online convenience and personalized customer interactions, offering a new owned channel for e-commerce merchants to connect with their customers.
Key Strategic Focus
Consio's strategic focus centers on providing e-commerce businesses with tools to operationalize outbound phone sales and engagement strategies. The platform is specifically designed for established e-commerce subscription brands and businesses with high average order values (AOV). By integrating automation and personalization, Consio aims to help merchants close more sales and build stronger customer relationships.
Financials and Funding
As of June 2025, specific details regarding Consio's funding history, total funds raised, and notable investors have not been publicly disclosed. The company appears to be in its early stages, focusing on product development and market penetration.
Pipeline Development
Consio has rapidly developed and launched several key features since its inception:
- E-commerce Power Dialer: A tool designed to call clients at scale, enhancing connection and conversion rates for merchants.
- Automated Voicemail Drops: Allows for the automatic delivery of contextualized voicemails after each call, which are transcribed directly on the recipient's phone screen.
- AI-Powered Sales Assistant: Provides agents with AI-driven insights and performance scores post-call, facilitating continuous improvement in sales techniques.
These features are aimed at enabling merchants to close more sales and engage with their customers profitably over the phone.
Technological Platform and Innovation
Consio distinguishes itself through its innovative technological platform:
- Proprietary Technologies: The platform integrates seamlessly with Klaviyo and Shopify, allowing for efficient synchronization of customer segments and campaign creation.
- Significant Scientific Methods: Utilizes AI-generated cue cards to guide agents through conversations, offering real-time feedback and insights to refine sales approaches.
- AI-Driven Capabilities: Features an AI coaching system that provides real-time feedback and insights for sales teams, helping them refine their approach and improve faster.
Leadership Team
Consio's leadership comprises experienced professionals with backgrounds in e-commerce and technology:
- Philippe Roireau: Co-founder and CEO, previously an early hire at Gorgias, bringing extensive experience in e-commerce solutions.
- Martin Latrille: Co-founder, also an early hire at Gorgias, contributing significant expertise in product development and customer engagement strategies.
Leadership Changes
As a recently established company, there have been no significant leadership changes or appointments reported since its launch.
Competitor Profile
Market Insights and Dynamics
The e-commerce industry is witnessing a growing emphasis on personalized customer engagement strategies. Outbound phone sales are emerging as a valuable channel for businesses to connect with customers, particularly for high AOV products and subscription services.
Competitor Analysis
Consio operates in a competitive landscape with several notable alternatives:
- Tidio: A customer communication product offering multi-channel support, including live chat, messenger, and email, facilitating real-time customer interactions.
- Elfsight: Provides website widgets designed to increase sales, engage visitors, and collect leads, enhancing website functionality and user experience.
- Bloomreach: A digital experience platform that connects deep customer data with product data, enabling personalized commerce experiences across digital touchpoints.
- AfterShip: Offers web-based software to keep customers updated on delivery statuses, improving post-purchase customer engagement.
- Google Pay for Business: A mobile payment system facilitating seamless transactions for businesses and customers.
These competitors offer various tools for customer engagement and sales enhancement, though Consio's focus on outbound phone sales provides a unique value proposition.
Strategic Collaborations and Partnerships
Consio has established integrations with key platforms to enhance its service offerings:
- Klaviyo: Enables synchronization of customer segments for targeted calling campaigns.
- Shopify: Allows for seamless integration with e-commerce operations, facilitating efficient campaign management.
Future integrations with Zendesk and Gorgias are planned to further expand Consio's capabilities.
Operational Insights
Consio's strategic considerations include:
- Market Position: Positioning itself as a specialized solution for outbound phone sales in the e-commerce sector, differentiating from competitors focused on other customer engagement channels.
- Competitive Advantages: Offering a unique combination of power dialing, automated voicemail drops, and AI-driven sales assistance tailored specifically for e-commerce merchants.
Strategic Opportunities and Future Directions
Consio's strategic roadmap includes:
- Expansion of Integrations: Developing integrations with additional platforms like Zendesk and Gorgias to broaden its service ecosystem.
- Enhancement of AI Capabilities: Introducing AI voice agents to handle routine questions, allowing human agents to focus on complex conversations.
- Inbound Call Functionality: Expanding services to include inbound calls, aiming to offer a comprehensive phone sales platform.
These initiatives position Consio to capitalize on emerging opportunities in the e-commerce sector and enhance its value proposition to clients.
Contact Information
- Website: Consio Official Website
- Blog: Consio Blog
- Product Information: Consio Product Page
For further inquiries, please visit the official website.
