Market Research Report: Contender Solutions

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Company Overview

• Name: Contender Solutions

• Mission: Improve efficiency, productivity, and security in organizations through people, process, and technology transformation.

• Founded: 2012

• Key People:

• Jason Beck, CEO

• Krista Andujar, VP of Advisory Services

• Doug Pray, CFO

• Scott Freitas, VP of Value Realization

• Chris Cosentino, President

• Clay Gallegos, VP of Strategic Alliances

• Headquarters: 1715 N. Westshore Blvd., Suite 200, Tampa, FL 33607

• Number of Employees: No information is available

• Revenue: No information is available

• Known For: Being a ServiceNow Elite Partner, specializing in IT consultancy, and providing technology-based business process solutions through the ServiceNow platform.

Products

Contender Solutions focuses on a range of IT services centered around the ServiceNow platform:

1. Advisory Services

• Description: Optimize ServiceNow value for enterprises with simplified, cohesive, and standardized processes.

• Key Features: Deployment via configuration management, virtual service management office (vSMO), and platform and program management.

2. IT Service Management (ITSM)

• Description: Automate service management processes, lower costs, and improve efficiency.

• Key Features: Incident management, problem management, change management, knowledge management, and request fulfillment.

3. IT Operations Management (ITOM)

• Description: Manage environment health proactively and develop stable infrastructure.

• Key Features: Auto-discovered configuration management database (CMDB) and automated workflows.

4. IT Business Management (ITBM)

• Description: Execute efficient project and business management plans.

• Key Features: Financial visibility, plan, prioritize, track valuable work.

5. Human Resources Service Management (HRSM)

• Description: Modernize HR functions for improved employee experiences.

• Key Features: Case management, knowledge management, employee service center, document management, onboarding, and transitions.

6. Contender Core

• Description: Comprehensive IT services package powered by Contender 360.

• Key Features: Product development engagement and technical service support.

Recent Developments

• New Products Launched: No information is available

• New Features Added: No information is available

• Partnerships:

• Contender Solutions partners with Tanium to enhance IT and Security Operations, providing better real-time decisions and cyber resiliency.

• COVID-19 Response: Contender Solutions offers a back-to-work strategy and adapts to virtual operations, leveraging ServiceNow to manage tasks and projects effectively during the pandemic.

Case Studies in Action

Contender Solutions has demonstrated its capability in various industries through multiple case studies, particularly in scenarios requiring ServiceNow implementation and optimization:

• North Carolina Health System: Implemented HR service management to cope with COVID-19 impacts.

• State Government Agency: Consolidated IT service delivery platform capabilities using ServiceNow.

• Public State Research University: Deployed ServiceNow features quickly for campus support.

• Major Florida Airport: Enhanced ITSM with substantial efficiency gains.

This comprehensive report outlines the key areas of focus and recent efforts by Contender Solutions to deliver high-caliber IT services and advisory solutions, leveraging the capabilities of ServiceNow, in partnership with Tanium, to enhance client outcomes.