Company Market Research Report: Convergence Networks

Company Overview

• Name: Convergence Networks

• Mission: Empowering people through strategic technology guidance for tomorrow’s business environment.

• Founded: Convergence Networks was originally founded in June 1993. It merged with Grade A in April 2021, which was initially founded in November 2000.

• Key People:

• Chris Remy - CEO

• Ginger Patmore - Chief Financial Officer

• Hank Hathaway - Chief Revenue Officer

• John Stephens - Chief Information Security Officer

• Dany Charland - VP of Customer Success

• Scott Spalding - Senior Director of Service Delivery

• Others include various directors and team leaders specializing in diverse areas like sales, marketing, professional services, and cybersecurity.

• Headquarters:

• Ottawa, ON, Canada - 900 Morrison Drive, Suite 206

• Portland, OR, USA - 4252 SE International Way

• Number of Employees: 200+ professionals

• Revenue: No information is available.

• Company Recognition: Known for its robust IT and cybersecurity services, Convergence Networks provides personalized, local IT support with a strong emphasis on cybersecurity.

Products and Services

Products:

Convergence Networks primarily offers services rather than standalone products. Their expertise spans across IT management and cybersecurity. Key services include:

• Managed IT Services: Technology solutions tailored to client needs, enabling efficient IT management.

• Managed Security Services: Offering comprehensive cybersecurity solutions.

• Managed Detection & Response: Proactively identifying and addressing security threats.

• Cybersecurity Projects: Custom cybersecurity initiatives.

• Microsoft Teams Phone: Cloud-based communication systems.

• Backup & Disaster Recovery: Ensuring data integrity and availability in case of unforeseen events.

Key Features:

• Local Dedicated Service: Providing localized IT support with teams across North America.

• Comprehensive Capabilities: Access to a highly skilled team that understands the client's business dynamics.

• Full Stack Cybersecurity: Utilization of advanced cybersecurity tools with experienced SOC and NOC teams.

• Ahead of the Curve: Investment in the latest tech advancements and certifications.

Recent Developments

• New Partnerships/Mergers:

• Merger with Grade A (April 2021)

• Merger with SWAT Systems (August 2022)

• Technological Advancements:

• Recognition on Channel Futures 2024 MSP 501 list, acknowledging top managed service providers.

• Notable Insights/Contributions in Industry:

• Emphasized the importance of cybersecurity, especially in wake of significant cyber threats like Wayne County Cyberattack and Change Healthcare incident.

• Focus on empowering clients and ensuring business continuity through robust IT infrastructure and cybersecurity measures.

• Product Features:

• Introduction of strategic guidance around Microsoft's Copilot with Copilot+ PCs indicating security and compatibility considerations for businesses.

• Educational Initiatives:

• Hosting webinars such as "Ethical Hacking" in September 2024 to enhance awareness and preparedness against cybersecurity threats.

Conclusion

This report highlights Convergence Networks as a leader in IT and cybersecurity services, showcasing their commitment to providing strategic technological guidance. Their focus on personalized support, comprehensive cybersecurity, and adapting to technological advancements places them at the forefront of meeting diverse business needs. The company's proactive approach to cybersecurity, combined with their emphasis on continuous improvement, demonstrates their preparedness to protect and enhance their client’s business operations.