Company Profile: Convey911

Background

Convey911 is a Baltimore-based technology company specializing in multilingual communication solutions for public safety and local government agencies. The company's mission is to enable public safety and public sector agencies to communicate in any language over text, video, and voice, ensuring universal access to essential services and transcending language barriers. By providing real-time translation capabilities, Convey911 aims to bridge communication gaps between emergency services and non-English-speaking individuals, thereby enhancing response times and saving lives.

Key Strategic Focus

Convey911's strategic focus centers on delivering comprehensive, real-time language translation solutions tailored for emergency communication. The company specializes in integrating its proprietary translation engine and artificial intelligence into existing public safety communication infrastructures, facilitating seamless text, video, and voice interactions across over 185 languages and dialects. By addressing language barriers, Convey911 enhances accessibility, efficiency, and inclusivity in emergency response scenarios.

Financials and Funding

In January 2023, Convey911 secured seed funding led by Founder Works, the investment vehicle for Alex Ford, founder of Praetorian Digital and former CEO of Lexipol. The undisclosed amount is intended to accelerate the company's go-to-market efforts, scale its platform, and expand its team. This investment underscores confidence in Convey911's innovative approach to multilingual emergency communication solutions.

Technological Platform and Innovation

Convey911's platform is built on AWS GovCloud (US), ensuring compliance with HIPAA, CJIS, and other regulations pertinent to government and law enforcement agencies. The company's proprietary translation engine leverages artificial intelligence and machine learning to provide real-time, bi-directional language translation across text, video, and voice communications. Additionally, the platform offers features such as text-to-911 services, real-time location services with 3D mapping (Z-Axis), and streaming video capabilities, all designed to enhance situational awareness and response efficiency.

Leadership Team

Jeff Bruns, CEO and Co-Founder: With over 15 years of public safety experience in fire and EMS, Jeff is a technology disruptor who has co-founded several tech startups. He studied computer science and information systems at the University of Maryland, Baltimore County.

Lisa Reagan, CRO and Co-Founder: Lisa served in the US Army's Counter Drug Task Force and worked as a Certified Criminal Intelligence Analyst at both state and local levels. She has experience with leading public safety technology companies and is a US patent holder.

Chris Dew, Director of Sales: Chris has a 25-year public service career, including roles as a firefighter/EMT and paramedic. He holds a bachelor's degree in Management and a master's degree in Organizational Leadership from Johns Hopkins University.

Strategic Collaborations and Partnerships

Convey911 has established significant partnerships to enhance its service offerings:

NGA 911: In June 2023, Convey911 partnered with NGA 911 to integrate its language translation and video relay technology into NGA's call-handling equipment, aiming to revolutionize NG911 call-handling by breaking down language barriers and improving situational awareness.

RapidSOS: In February 2023, Convey911 joined the RapidSOS Partner Network, providing telecommunicators access to its text-to-911 communication and language translation platform via the RapidSOS Portal. This collaboration enhances emergency response by offering real-time, bi-directional language translation in over 350 languages.

Critical Response Group (CRG): In November 2023, Convey911 partnered with CRG to integrate critical incident mapping into its platform, providing users with enhanced situational awareness and precision during emergency responses.

Operational Insights

Convey911's platform is designed for quick setup and ease of use, requiring no downloads or registrations for citizens and no new hardware for emergency communication centers. Its user-friendly interface and customizable options, including pre-built message templates, optimize workflows and streamline response times. By integrating seamlessly with existing public safety infrastructures, Convey911 reduces dispatcher fatigue and builds trust within diverse communities.

Strategic Opportunities and Future Directions

Convey911 is poised to expand its reach within the public safety sector and explore applications in other industries requiring multilingual communication solutions. The company's focus on leveraging AI and machine learning positions it to continually enhance its translation accuracy and response efficiency. Ongoing partnerships and technological advancements will further solidify Convey911's role as a leader in bridging language gaps in critical communication scenarios.