Credent Connect N Care Limited - Comprehensive Analysis Report
Summary
Credent Connect N Care Limited, formerly Credent Cold Chain Logistics Pvt. Ltd., is an Indian Public Limited Company specializing in B2B healthcare logistics and support services. Incorporated in 2015, the company's mission has expanded to provide comprehensive care and connection services within the healthcare ecosystem. They play a critical role in transforming healthcare delivery by offering tailored solutions for diagnostics, pharmaceuticals, hospitals, corporate wellness, and e-commerce, utilizing an extensive network and advanced technology. The company's significance in the industry is marked by its dedication to holistic care, robust service connections, and a commitment to sustainable logistics through India's largest electric vehicle (EV) healthcare delivery fleet.
1. Strategic Focus & Objectives
Core Objectives
Credent Connect N Care's primary objective is to revolutionize healthcare delivery across India, ensuring quality services are accessible nationwide. This involves transforming last-mile delivery and strengthening intra-city logistics for medical samples and pharmaceuticals. The company also aims to achieve operational excellence through the integration of advanced technology and sustainable practices.
Specialization Areas
The company specializes in healthcare logistics, offering swift and secure transportation of diagnostic materials and temperature-controlled handling of sensitive items like vaccines and medicines. Their expertise extends to first-mile, mid-mile, and last-mile delivery, blood sample collection and transportation, and both intra-city and inter-state logistics. They also provide corporate wellness programs through "C3 Wellness" and e-commerce shipping solutions via "C3Post." A unique value proposition is their commitment to sustainable logistics, exemplified by the launch of India's largest electric vehicle (EV) healthcare delivery fleet.
Target Markets
Credent Connect N Care primarily targets the diagnostics, pharmaceutical, hospital, corporate wellness, and e-commerce sectors. Their market positioning strategy focuses on providing reliable, efficient, and technologically advanced solutions to B2B clients within the healthcare ecosystem.
2. Financial Overview
Funding History
Credent Connect N Care Limited reported a revenue of ₹82.5 Cr for the financial year ending on March 31, 2025, demonstrating a compounded annual growth rate (CAGR) of 7% in the last year. The company's authorized share capital is ₹250,000,000 (₹25.00 Cr), and its paid-up capital is ₹2,000,000 (₹2.00 M) as of December 18, 2025. The company holds ₹5.00 Cr in open charges and has settled loans amounting to ₹9.00 M. As of January 24, 2026, Credent Cold Chain Logistics, the associated brand, has not raised any external funding rounds.
3. Product Pipeline
Key Products/Services
Healthcare Logistics (First-Mile, Mid-Mile, Last-Mile Delivery):
Description: Comprehensive logistics solutions for diagnostic materials, pharmaceuticals, and other healthcare-related items. Includes blood sample collection and transportation.
Development Stage: Fully operational and continually expanding.
Target Market/Condition: Diagnostics labs, pharmaceutical companies, hospitals, and corporate wellness programs requiring secure and temperature-controlled transportation.
Expected Timeline: Ongoing service provision.
Key Features & Benefits: Swift and secure transportation, temperature-controlled handling for sensitive items, pan-India reach, real-time tracking via the Altra app.
C3 Wellness:
Description: Corporate wellness programs designed to support employee health.
Development Stage: Operational.
Target Market/Condition: Corporate clients seeking to offer healthcare benefits and wellness initiatives to their employees.
Expected Timeline: Ongoing service provision.
Key Features & Benefits: Tailored wellness solutions, convenience for corporate employees.
C3Post:
Description: An e-commerce shipping solution that helps businesses select couriers based on cost and speed, with integration capabilities for platforms like Shopify and WooCommerce.
Development Stage: Fully operational.
Target Market/Condition: E-commerce businesses needing efficient and cost-effective shipping solutions.
Expected Timeline: Ongoing service provision.
Key Features & Benefits: Real-time tracking, cost and speed optimization for courier selection, platform integration (Shopify, WooCommerce).
4. Technology & Innovation
Technology Stack
Credent Connect N Care leverages proprietary technology to enhance its logistics and service delivery. Their core technology includes:
Altra app: This application is live and in production, designed to automate the logistic transport of healthcare samples. It offers real-time tracking, allowing users to monitor the exact location of a sample, pickup time, and estimated time of arrival. The Altra app also helps organizations reduce logistics costs, increase productivity, and scale their businesses.
C3Post e-commerce shipping solution: This platform is tech-enabled, providing real-time tracking for smooth deliveries and assisting businesses in selecting optimal courier services.
The company's focus is on operational excellence combined with the use of technology to continually improve healthcare services.
5. Leadership & Management
Executive Team
Karan Sharma: Founder and CEO of Credent Group and a Director of Credent Connect N Care Limited. He co-founded Credent Group in 2012 and has been instrumental in its national expansion.
Dimple Sharma: Director of Credent Connect N Care Limited.
Ashok Kumar Sharma: Additional Director of Credent Connect N Care Limited.
Paras Gemini: COO of Credent Connect N Care Pvt. Ltd. He is recognized for highlighting the company's innovative approach to healthcare logistics, with a focus on cold chain and pre-analytic solutions critical for diagnostic sample integrity.
Tejpal Singh: Director of Credent Connect N Care Limited.
Tarun Sharma: Director of Credent Connect N Care Limited.
Vanita Yadav: Director of Credent Connect N Care Limited.
Pankaj Kumar Sarma: CEO of Credent Cold Chain Logistics.
Recent Leadership Changes
Kishore Kumar Gemini was a past director. Ashok Kumar Sharma transitioned from a past director to an Additional Director. The company’s rebranding from Credent Cold Chain Logistics Pvt. Ltd. to Credent Connect N Care Pvt. Ltd. in July 2024 signifies an expanded mission and a redefinition of its identity and purpose within the healthcare ecosystem.
6. Talent and Growth Indicators
Hiring Trends and Workforce
As of November 30, 2024, Credent Connect N Care Limited had 1116 employees. The broader Credent Group, founded in 2012, employs over 4500 personnel across more than 452 cities. The company's operations include a significant field force, comprising approximately 2500 field executives (many equipped with bikes) and around 2000 phlebotomists (home collection phlebotomists and lab technicians). Credent Connect N Care itself operates across 372+ cities with a robust team of 2,200+ field executives and 2,100+ trained phlebotomists. These figures indicate a strong growth trajectory and substantial expansion efforts to provide accessible healthcare services throughout India.
7. Social Media Presence and Engagement
Digital Footprint
Credent Connect N Care maintains an active digital footprint across professional and social media platforms:
LinkedIn: [https://www.linkedin.com/company/credent-connect-n-care-ltd/](https://www.linkedin.com/company/credent-connect-n-care-ltd/)
Twitter: [https://twitter.com/Credent_CCNCL](https://twitter.com/Credent_CCNCL)
Facebook: [https://www.facebook.com/credentconnectncareltd](https://www.facebook.com/credentconnectncareltd)
The company utilizes these platforms for brand positioning, sharing company updates, and promoting key initiatives. Notable activities include celebrating their Annual Rewards & Recognition Event and communicating the rebranding of the company in July 2024, emphasizing their expanded mission for comprehensive care. They also highlight their commitment to sustainability, for example, through posts about the launch of India's largest electric vehicle (EV) healthcare delivery fleet.
8. Recognition and Awards
Industry Recognition
Credent Connect N Care Pvt. Ltd. received the "Excellence in Healthcare Services" Award at the ET Health Conclave, powered by Volvo Car India, on July 28, 2024, in recognition of its significant contributions to the healthcare sector. The company also participated in the 3rd Edition of the National Diagnostic Forum 2025 in January 2025. At this forum, Credent Connect N Care's focus on operational excellence and leveraging technology for healthcare improvements was acknowledged by industry leaders and stakeholders.
9. Competitive Analysis
Major Competitors
Credent Connect N Care operates in a competitive landscape within healthcare logistics and support services, with key competitors including:
Entero Healthcare: A prominent player in pharmaceutical distribution and healthcare supply chain management.
McKesson: A major force in pharmaceutical distribution and broader healthcare supply chain services.
Resilience: Focuses on biopharma manufacturing and technology, indicating significant technological capabilities in complex healthcare solutions.
The competition is characterized by companies offering specialized logistics, extensive infrastructure, and advanced technology to support the intricate requirements of the healthcare industry, particularly in areas like cold chain solutions and pharmaceutical distribution.
10. Market Analysis
Market Overview
Credent Connect N Care operates within the "supporting and auxiliary transport activities" and "activities of travel agencies" industry classifications, with a strong focus on "support service to organizations" and "hospital and medical care activities." The Indian market for healthcare logistics and diagnostic services is experiencing significant growth. This growth is propelled by increased healthcare accessibility, rising diagnostic demands, and the critical need for efficient, temperature-controlled transportation of medical samples and pharmaceuticals. The company directly addresses the requirement for seamless, efficient, and patient-centric care, particularly specialized cold chain logistics essential for sensitive diagnostic materials and medicines. The adoption of technology for real-time tracking and the deployment of electric vehicle fleets (EVs) are strategic responses to industry demands for enhanced efficiency, cost reduction, and environmental sustainability.
11. Strategic Partnerships
Credent Connect N Care has forged significant partnerships to strengthen its market position and expand its service capabilities. A notable collaboration is with Dr. Lal Path Labs, a leading diagnostic chain. The dedication of Credent's employees serving this partner was recognized at an annual event, highlighting Credent's crucial role in delivering outstanding healthcare solutions and fostering strong collaborations within the diagnostics sector. The company also actively engages with industry stakeholders at events like the National Diagnostic Forum 2025, using these platforms to share insights and explore further opportunities for collaboration with hospitals, academic institutions, and healthcare organizations to expand its impact and mission of accessible healthcare.
12. Operational Insights
Credent Connect N Care differentiates itself through its extensive operational network and specialized services within healthcare logistics. Its network includes over 35 air connectivity points, 5+ Over-the-Counter (OTC) route connectivity options, and 6+ vans. This expansive infrastructure is supported by a large field force, comprising approximately 2500 field executives and 2000 phlebotomists, enabling pan-India reach and ensuring healthcare services are accessible across diverse regions.
The company's competitive advantage stems from offering comprehensive, temperature-controlled logistics for sensitive healthcare items, coupled with advanced technological solutions like the Altra app for real-time tracking and efficient management. The strategic expansion into corporate wellness (C3 Wellness) and e-commerce shipping (C3Post) further diversifies its service portfolio, strengthening its position in the broader support services market. Additionally, the commitment to sustainability, evidenced by the launch of India's largest EV healthcare delivery fleet, provides a distinct operational strength. Areas for continuous improvement include further scaling its technological integrations and expanding specialized human capital to meet growing demand.
13. Future Outlook
Strategic Roadmap
Credent Connect N Care is strategically focused on revolutionizing healthcare delivery by expanding its service spectrum and geographic reach. Key future initiatives include:
Customer Support Infrastructure: Establishing inbound and outbound call centers and a dedicated customer care department to enhance service responsiveness.
Front Office and Onsite Services: Implementing front office support and introducing onsite radiology services to broaden the scope of direct healthcare offerings.
Leveraging Existing Strengths: Utilizing its extensive network, advanced technological platforms, and specialized healthcare logistics expertise to achieve these strategic objectives.
Partnership and Innovation: Continuing to foster meaningful partnerships and innovate with technology to drive advancements in diagnostic services and enhance the overall healthcare landscape in India.
* Sustainable Growth: Further integrating and expanding its electric vehicle fleet, aligning with sustainable growth objectives and evolving environmental standards in the logistics sector.
These planned initiatives aim to solidify Credent Connect N Care's position as a leader in accessible and efficient healthcare services, while actively addressing future challenges through continuous innovation and strategic expansion.
