Company Research Report: Communications Resources Inc. (CRI)

Company Overview

Name: Communications Resources Inc. (CRI)

Mission: CRI's mission is to provide leading communication solutions that simplify technology integration, making businesses operate at their peak by "doing the right thing" for clients every time.

Founded: April 1, 1980
Founder: Phil Burkett. Phil envisioned a company providing the best communications solutions and support by focusing on ethical conduct and excellent customer care.

Key People:

• Phil Burkett - Chairman and CEO. Although not daily active, Phil maintains an advisory relationship and continues to champion the vision.

• Alan Burdine - President, COO. With CRI since 1990, he became President in 2010, focusing on team spirit and customer care.

• Doug Bryant - Executive VP, CTO. Joined CRI in 1999; oversees technical operations and innovations.

• Rhonda Akins - VP, CFO. Joined CRI in 2012; manages finance and HR.

Headquarters:
2256 Encompass Dr, Chattanooga, TN 37421

Number of Employees: Over 50 employees.

Revenue: No information is available.

Known For: CRI is recognized for offering comprehensive communication solutions, including technical support, ease of integration into existing systems, and a focus on maintaining long-term customer relationships.

Products

Unified Communications:
A versatile solution to manage voice, video, and text channels for seamless communication using any device worldwide, ensuring a unified customer experience.

UCaaS (Unified Communications as a Service):
Cost-effective, cloud-based communication services that eliminate hardware needs while providing a complete suite of communication functionalities.

Contact Center Solutions:
Tools for enhancing customer service efficiency, featuring automated routing, intelligent analytics, and reporting capabilities.

Cloud Collaboration:
Advanced conferencing features that facilitate effective collaboration within teams distributed across various locations.

Key Features:

• Integration-friendly systems that blend seamlessly with existing operations.

• Exceptional user experience with user-friendly interfaces.

• Cost-effective, reliable, and error-minimizing solutions.

Recent Developments

Recent Developments in the Company:
CRI is consistently advancing its partnerships to offer the latest in communication technologies. They have recently partnered with Zoom and RingCentral to offer enhanced UCaaS solutions.

New Products Launched:
CRI has introduced a suite of UCaaS products through partnerships with industry leaders like Zoom and RingCentral.

New Features Added to Existing Products:
No specific feature updates available.

New Partnerships:
In 2023, CRI entered into strategic alliances with Zoom and RingCentral, leading to enhanced offerings that cater to a global clientele with versatile and scalable communication solutions.

Summary

Communications Resources Inc. (CRI) has established a robust reputation over the past four decades, with a strong commitment to customer satisfaction and innovative communication solutions. Continuing to evolve with technology trends, CRI remains a trusted partner in telecommunications, balancing advanced product offerings and tailored customer care to ensure a seamless communication experience for its extensive clientele. The leadership team, under the guidance of experts like Phil Burkett and Alan Burdine, steers the company toward maintaining its high standard of ethical conduct and customer-centric strategies.