Company Research Report: CronSights
Company Overview
Name
CronSights
Mission of the Company
To provide a total Salesforce solution that measures and manages the performance of support teams, identifies issues in real-time, and aids in driving better customer service behaviors through targeted action.
Founded
- Year: 2007
- Founders: No information is available
Key People
- CEO: Shahaf Galil
Headquartered
- Location: New York, with an R&D center in Tel Aviv
Number of Employees
2-10 employees
Revenue
No information is available
Known For
CronSights is known for its performance measurement solutions for support teams utilizing Salesforce Service Cloud.
Products
Overview
CronSights offers products that integrate with Salesforce Service Cloud to collect and generate performance metrics, allowing organizations to improve the efficiency of their support teams and enhance customer satisfaction.
Product 1: CronSights Handle Time Metrics (formerly WorkIt! ATT)
- Description: Measures every action by every user on any service desk or contact center case to pinpoint areas for reducing overall handle time, optimizing performance, and boosting customer satisfaction.
- Key Features:
- No user overhead
- Fully automatic (no need to “start and stop” with each action)
- Native Salesforce integration (no additional platform needed)
- Metrics to deliver targeted improvements
- Visibility into metrics compared to industry KPIs
Product 2: CronSights SLA & Lifecycle Metrics (formerly WorkIt! SLA Framework)
- Description: Exposes SLA breaches and provides clear visibility into the lifecycle of every case handled by the service desk.
- Key Features:
- No complex BI solution or legacy system required
- Zero effort deployment with existing Salesforce customization skills
- Robust metrics for monitoring cases and other Salesforce objects
- Better cost control through insight into each customer’s support time
- Fair pricing with organization-wide license packages based on Salesforce edition
Recent Developments
New Products Launched
No information is available
New Features Added to Existing Products
New: No information is available
New Partnerships
No information is available
