Crossroads Utility Services, LLC: Company Profile

Background

Overview

Crossroads Utility Services, LLC, established in 2009, is a locally owned and operated utility management company based in Round Rock, Texas. The company specializes in providing comprehensive water and wastewater services to utility districts across Central Texas. With over 150 years of combined experience in the water and wastewater management industry, Crossroads Utility Services is dedicated to delivering reliable and efficient utility solutions to the communities it serves.

Mission and Vision

The mission of Crossroads Utility Services is to offer creative and flexible solutions to meet the unique challenges of Central Texas communities, ensuring the maintenance of reliable utility systems and high customer satisfaction. The company's vision is to be a trusted partner in utility management, committed to excellence and community involvement.

Primary Area of Focus

Crossroads Utility Services focuses on the operation and management of water and wastewater systems for municipal utility districts, providing services such as 24/7 customer support, utility billing, maintenance, and certified utility operations. The company serves over 52,000 connections across 81 utilities in the Austin area.

Industry Significance

As a woman-owned and locally operated business, Crossroads Utility Services plays a significant role in the utility management sector of Central Texas. The company's extensive experience and commitment to customer satisfaction have established it as a leading provider of utility services in the region.

Key Strategic Focus

Core Objectives

Customer Satisfaction: Providing responsive and top-quality service to ensure the smooth operation of utility systems.

Regulatory Compliance: Meeting and exceeding all state and federal requirements for water and wastewater management.

Community Engagement: Building lasting partnerships with residents, local businesses, and organizations to enhance the quality of life in service areas.

Specific Areas of Specialization

Utility Operations: Managing day-to-day operations of water and wastewater systems.

Maintenance Services: Providing expert maintenance and repairs to ensure system reliability.

Customer Support: Offering 24/7 customer service and utility billing services.

Key Technologies Utilized

Advanced Billing Systems: Integrating software systems to provide secure, real-time access to billing and utility usage information.

Monitoring Tools: Utilizing technology to monitor water usage and detect potential issues proactively.

Primary Markets or Conditions Targeted

Crossroads Utility Services primarily targets municipal utility districts in Central Texas, focusing on communities that require reliable and efficient water and wastewater management solutions.

Financials and Funding

Funding History

Specific details regarding the total funds raised and recent funding rounds for Crossroads Utility Services are not publicly disclosed. The company operates as a privately held entity, and financial information is not readily available.

Notable Investors

Information about individual investors or investment firms involved with Crossroads Utility Services is not publicly disclosed.

Intended Utilization of Capital

While specific utilization plans are not detailed, it is reasonable to infer that any capital raised would be directed towards expanding service capabilities, enhancing technological infrastructure, and supporting community engagement initiatives.

Pipeline Development

Key Pipeline Candidates

As a utility management company, Crossroads Utility Services does not develop pharmaceutical or biotech products; therefore, it does not have a product pipeline in the traditional sense.

Stages of Development

The company's focus is on the continuous improvement and expansion of its utility management services rather than product development stages.

Target Conditions

Crossroads Utility Services aims to address the utility management needs of various communities, ensuring efficient and reliable water and wastewater services.

Relevant Timelines for Anticipated Milestones

Specific timelines for service expansions or new initiatives are not publicly disclosed.

Technological Platform and Innovation

Proprietary Technologies

Crossroads Utility Services utilizes advanced billing systems and monitoring tools to enhance service delivery and customer experience. However, specific proprietary technologies are not detailed in publicly available sources.

Significant Scientific Methods

The company employs data-driven approaches to monitor water usage and detect potential issues, ensuring proactive maintenance and efficient service delivery.

Leadership Team

Executive Profiles

Shae Vaughan – Managing Member/Owner/CFO

Shae Vaughan serves as the Managing Member, Owner, and Chief Financial Officer of Crossroads Utility Services. She has been instrumental in the company's growth and operational success.

Andrew Hunt – Executive Vice President/COO

Andrew Hunt has been with the company since 2010, holding various management roles. He has over sixteen years of experience managing water, wastewater, and drainage systems, as well as overseeing utility district general management services and regulatory compliance activities.

James Wills – Vice President of Operations

With over forty years of experience managing water and wastewater systems in the Austin area, James Wills currently serves as the Vice President of Operations. He holds an A water and an A wastewater license and is a state-approved instructor in all water utility courses.

Paul M. Hernandez – Vice President of Maintenance

Paul M. Hernandez joined Crossroads Utility Services in August 2024 as the Vice President of Maintenance. He has over 21 years of experience as the Utility Superintendent for the City of Round Rock Utilities & Environmental Services. He holds a Certified Water Professional Certificate and various water distribution and wastewater collection licenses.

Competitor Profile

Market Insights and Dynamics

The utility management sector in Central Texas is characterized by a growing demand for efficient and reliable water and wastewater services. As urban populations increase, the need for effective utility management solutions becomes more critical.

Competitor Analysis

Key competitors in the region include:

American States Utility Services

Provides utility management services to military installations and municipalities across the United States.

U.S. Water Services Corporation

Offers water and wastewater treatment services to municipalities and industrial clients nationwide.

Emerald Coast Utilities Authority

Manages water and wastewater services in the Florida Panhandle region.

Strategic Collaborations and Partnerships

Crossroads Utility Services has established partnerships with various utility districts and local organizations to enhance service delivery and community engagement. For instance, the company was recognized as the 2024 Utility Partner of the Year by HydroPro Solutions, highlighting its commitment to innovation and operational excellence.

Operational Insights

Crossroads Utility Services differentiates itself through its local ownership, extensive experience, and commitment to customer satisfaction. The company's ability to tailor services to meet the specific needs of each community it serves provides a competitive advantage in the market.

Strategic Opportunities and Future Directions

The company is well-positioned to expand its service offerings and geographic reach, leveraging its expertise and local knowledge to meet the evolving needs of Central Texas communities. Opportunities include integrating advanced technologies for system monitoring and maintenance, as well as exploring sustainable practices to enhance service efficiency and environmental stewardship.