CS Angel: Company Market Research Report

Company Overview

Name, Mission of the Company

Name: CS Angel

Mission: CS Angel is dedicated to fortifying the future of Customer Success (CS) by investing in technology that enhances the effectiveness of CS teams and programs. Their mission emphasizes the increasing need for sustainable growth and the incorporation of AI, aiming to back innovative ideas and foster the leaders of tomorrow in redefining customer engagement.

Founding Details

Founded: No information is available.

Founders: No information is available.

Key People

Gemma Cipriani-Espineira: Founder and CCO at CS Angel

Rosie Roca: CRO Hopin (mentioned in context, not confirmed as a staff member)

Other notable mentions: Post-sales executives and CS leaders such as Nicholas Craig, Alex Gold, Bhumika Arora, and Diane Gordon are involved or affiliated with CS Angel in some capacity.

Headquarters

Location: No information is available.

Number of Employees

No information is available.

Revenue of the Company

No information is available.

Core Competency

CS Angel is known for being the world's first angel syndicate dedicated to investing in new Customer Success technologies, particularly for early-stage companies spanning pre-seed to Series A and B stages.

Products

Offered Products

CS Angel primarily invests in technologies related to:

Customer Success

Account Management

Customer Support

Customer Onboarding

Product Adoption

Customer Sentiment, Advocacy, Education, Experience, and Professional Services

Product Descriptions and Features

No specific products by CS Angel are listed as they are primarily an investment syndicate for Customer Success technologies rather than a provider of direct products.

Recent Developments

Investments and New Product Endorsements

1. Sendspark:

Investment in Sendspark's AI-powered video tech designed for scalable and personalized customer engagement.

Features of Sendspark include personalized video generation, seamless integration with platforms like Gmail and LinkedIn, and AI-enabled video personalization capabilities.

2. Joyn:

Investment in Joyn’s AI-enabled collaboration platform focusing on uniting product & engineering with sales & CS.

Features of Joyn include centralized information integration, automated updates, enhanced visibility, and improved collaboration.

3. Foresight:

Investment in Foresight's $1.6m seed round focusing on uncovering customer value at scale.

Features of Foresight include quantifiable customer outcome measurement, value realization plans, and market insights segmented by customer.

New Partnerships

CS Angel has joined forces with notable investors such as 500 Global, Techstars, Wedbush Ventures, and others during various investment rounds for their portfolio companies.

Growth and Expansion Initiatives

CS Angel is continually supporting and expanding their portfolio by backing innovative founders and startups with a strong potential to enhance customer engagement through technology.

Summary

CS Angel operates as a pivotal force in the Customer Success ecosystem by investing in early-stage technologies that aim to empower customer-facing teams. With contributions from seasoned post-sales executives and backed by a desire to drive innovation within the CS space, they remain committed to nurturing technologies that promise to redefine customer engagement, retention, and expansion at scale.