Company Research Report: Customer Driven Solutions
Company Overview
Name: Customer Driven Solutions
Mission:
To build a customer-centric business consulting and services company that differentiates itself through a reputation of delivering business improvement results.
Founded: September 2014
Founders: Louis Dupé & Peter Trowbridge
Key People:
- Louis Dupé - Executive Director
- Peter Trowbridge - Executive Director
- Sean McBride - Chief Operating Officer
- Adam Spence - Chief Revenue Officer
- Ainslee Holman - Head of Organisational Development
- Matt Barrenger - GM Cloud Solutions Operations
- Brooke Cartia - Administration & Finance Manager
- Nicola McDonald - Head of Knowledge Management
- Mel Hansen - Head of Professional Services
- Hayley Jansen - Senior Consultant
- Charlie Roach - Senior Consultant
Headquarters:
- Melbourne Office: 10 Cremorne Street, Cremorne, Victoria 3121
- Brisbane Office: Level 8, 300 Queen Street, Brisbane, Queensland 4000
Number of Employees:
No information is available
Revenue:
No information is available
Recognition:
Asia Pacific's most trusted advisor in customer experience and service operations.
Products
Customer Management Consulting:
- Customer Strategy and Service
- Customer Journey Mapping
- Technology Advisory
- Contact Centre Operational Improvement
- Transformation Projects
- Outsource Vendor Strategy and Management
- Organisational Design and Development
Workforce Management:
- Capability
- Governance
- Employee Engagement
- Cloud Workforce Management Solutions
- Forecasting
- Scheduling
- Real-Time Management
- Post Day Review
- Scenario Modelling
Knowledge Management:
- Design and Develop Content
- Deploy Cloud KM Solutions
- User / Role Management
- KM Audits
Analytics:
- Workforce Performance & Enablement
- Training
- Quality Assurance
- Coaching
- Leadership Development
- Performance Management
Omni-Channel Cloud Solutions:
- Genesys Cloud
- APIs - Standard and Customized
- App Foundry
- Carriage, SIP Trunks
- Workforce Engagement
- Knowledge Management
Key Features of Products:
- Advanced analytics and insights
- Real-time workforce management
- Seamless integration of omni-channel solutions
- Customizable API solutions
- Comprehensive knowledge management systems
Recent Developments
New Products and Services:
- No specific information on newly launched products available.
New Features Added to Existing Products:
- No specific information on new features added to existing products available.
New Partnerships:
- Customer Driven Solutions partnered with USU to implement knowledge management solutions for state government customer services (announced October 12, 2022).
Contact Information
Melbourne Office:
10 Cremorne Street, Cremorne, Victoria 3121
Brisbane Office:
Level 8, 300 Queen Street, Brisbane, Queensland 4000
Email: contact@customerdriven.com.au
Phone: 1300 724 524
Website: [Customer Driven Solutions](http://www.customerdriven.com.au)
