Market Research Report
Company Profile: Cycle Fast USA
Company Overview
Cycle Fast USA is notably the largest bicycle superstore within the NYC Metro Area. Operating from 643 East Jericho Turnpike, Huntington Station, NY 11746, the company combines an extensive inventory with experienced services. The store spans over 12,000 square feet, housing a vast array of products that include bicycles of varying types and sizes, as well as parts, accessories, apparel, and shoes. Cycle Fast USA caters to a diverse clientele, from beginners to competitive cycling enthusiasts, with professionally trained staff to address a wide range of customer needs.
Business Operations
Cycle Fast USA operates as a family-owned business with a cumulative bicycle industry experience of over 53 years. The store maintains a seven-day operational schedule emphasizing robust customer service practices, supported by a fully-staffed service department. The company aims to ensure quick turnaround for repairs and requests and provides free delivery for orders over $70, coupled with a 30-day return policy. Store hours are 10 AM - 7 PM (Monday to Friday), 10 AM - 6 PM (Saturday), and 11 AM - 5 PM (Sunday).
Products and Services
Cycle Fast USA offers an extensive product range, accommodating riders from those needing 12-inch models to advanced professional racing bicycles. In addition, the store supplies a wide array of biking accessories, parts, clothing, and footwear, supporting its reputation as a comprehensive bicycle superstore.
Contact Information
- Phone: 631-485-8052 / 631-271-0800
- Email: info@cyclefastusa.com
- Website: [Cycle Fast USA](https://www.cyclefastusa.com)
Reputation and Reviews
The company bears a Yelp rating of 2.6 based on 45 reviews, indicating room for enhancement in customer satisfaction efforts. In contrast, Cycle Fast USA enjoys a Facebook rating of 4.1 from 11 reviews, suggesting a more positive reception within its social media community.
Notable Personnel
While detailed profiles of executives or leadership are not specified, Travis emerges as a key team leader, instrumental in establishing high service standards and fostering a competitive yet welcoming atmosphere. This highlights an emphasis on customer satisfaction and internal dynamics.
Competitor Profile
Market Overview
Cycle Fast USA commands a significant presence in the bicycle retail sector, particularly in the New York metropolitan area, with a comprehensive portfolio that includes bicycle sales, repair, and accessories.
Competitors
Prominent competitors for Cycle Fast USA include:
1. Bike Shop La
2. BicycleShops.us
3. www.bicycleetc.com
4. Ridgeline Bikes
These competitors offer a range of services similar to Cycle Fast USA, engaging in bike sales, accessories, and repair services, pointing to strategic positioning and service offering considerations vital for maintaining competitiveness.
Market Position
Cycle Fast USA claims the title of the largest bicycle store in the metro New York area, attributed to its diverse inventory and competitive pricing strategy appealing to a broad customer base. Despite this, its Yelp rating of 2.6 out of 5 suggests potential areas for improvement in customer satisfaction.
Industry Insights
The bicycle retail industry is intensely competitive, with numerous players contending both online and offline. Emerging trends underline a growing demand for electric and hybrid bikes and high-performance bicycles for leisure and professional purposes.
Technology and Product Offering
To sustain its competitive edge, Cycle Fast USA must remain informed on bicycle technology advancements, particularly concerning electric bikes, which are gaining popularity due to their convenience and environmental friendliness. An expansion in this segment may be crucial to capturing a wider market.
Customer Service and Strategy
Focusing on enhanced customer service and bolstering repair offerings presents a strategic opportunity for Cycle Fast USA. Improving service quality and customer engagement could significantly enhance the company's market competiveness and customer loyalty.
Cycle Fast USA stands as a pivotal leader in the New York metropolitan bicycle market. While they enjoy clear competitive advantages through their extensive inventory and strategic pricing, continued attention to service quality and investment in advanced bicycle technology and customer experience will be instrumental in further solidifying their market dominance.
