Company Market Research Report: Daisee Pty Ltd
Company Overview
Name
Daisee Pty Ltd
Mission
Daisee aims to empower businesses with AI technology to mine and use insights from customer conversations to drive better compliance, efficiency, and customer satisfaction.
Founding
- Founded: August 2017
- Founder: Richard Kimber, former Google regional MD
Key People
- CEO: Ryan Morrell
- CTO: Micha Wotton
- COO/CFO: Kyle Bowness
- Data Science Lead: Dr. David Fussell
- Non-Exec Director: Rajeev Gupta
Headquarters
- Sydney: Level 4/11 York Street, Sydney, NSW, 2000, Australia
- Melbourne: Stone and Chalk, 710 Collins Street, Docklands, VIC, 3008, Australia
- Dallas: Dallas Galleria Tower One, 13355 Noel Road, Suite 1100, Dallas, TX, 75240, USA
Number of Employees
- Employees: 11-50
Revenue
No information is available
Known For
Daisee is known for developing cutting-edge AI applications, especially in speech analytics and sentiment analysis software aimed at automating compliance, quality management, and customer insights.
Products
Product Overview
Daisee offers AI-driven solutions primarily focused on speech analytics and sentiment analysis for contact centers. This technology helps enterprises improve customer service, operational efficiency, and regulatory compliance.
High-Level Description
Daisee Speech Analytics Software
Automated speech and sentiment analytics software that ensures timely detection of risks, improves agent training, and boosts operational efficiency.
Key Features
- Automated Programmable Scorecard™: The world's first programmable scorecard to replace traditional paper scorecards with an automated digital solution.
- Compliance and Quality Management: Detailed quality assurance tools to capture, evaluate, and improve agent performance.
- Essence Feature: AI-powered insight tool that analyses customer conversations to understand and categorize customer intent for improved business decisions.
- Predictors: A feature that uses advanced AI and behavioral science to predict customer complaints, churn, satisfaction, and call outcomes.
- Scorecard Builder: Customizable automated scorecard tailored to specific business needs.
- Report Builder: Allows users to create custom reports without the need for extensive data analytics skills.
- Chat Insights: Analyzes chat interactions alongside voice calls for a comprehensive understanding of customer interactions.
Recent Developments
Recent Developments in the Company
- HIPAA Compliance: Awarded compliant by The Compliance Group.
- SOC2, Type II Attestation: Successfully completed independent third-party audit ensuring security and privacy compliance.
- GDPR Attestation: Achieved GDPR compliance.
- Gartner Cool Vendor 2020: Selected by Gartner as a Cool Vendor in AI for Customer Analytics.
New Products Launched
Daisee Essence
An AI-powered feature providing deep insight into customer conversations to establish customer intent, signals, and trends.
New Features Added to Existing Products
- Script Adherence: Automated measurement for agent compliance and regulatory adherence.
- Team View: Dashboard for team leaders and supervisors to review team performance and provide data-driven feedback.
- Agent View: Allows agents to self-review performance and compare with team metrics in communication, compliance, and conduct.
- Issue Remediation Workflow: Automatically triages low-scoring, high-risk calls for operational review.
New Partnerships
- Genesys AppFoundry: Accessibility of daisee’s solution to all Genesys customers.
- Microsoft Co-sell Ready: Partnership with Microsoft, making daisee available through the Microsoft Azure Marketplace.
This structured market research report provides a comprehensive overview focusing strictly on the provided data about Daisee Pty Ltd, covering its key aspects including the company's background, products, recent developments, and strategic partnerships.