Daktela Company Market Research Report

Company Overview

Name and Mission

• Name: Daktela

• Mission: Daktela aims to humanize communication between companies and their customers and internally within companies, fostering real connection and trust. They emphasize fairness, simplicity, and courage in their operational ethos.

Foundation and Key People

• Founded: 2005

• Founders: Richard Baar and David Hájek

• Key People:

• Jiří Havlíček - Chief Executive Officer

• Karel Vůjtek - Chief Operations Officer

• David Hájek - Chief Global Officer

• Zdeněk Čech - Chief of Staff

• Václav Makeš - Chief Technical Officer

• Radek Havlíček - Chief Financial Officer

• Other significant roles include Sales Director, Enterprise Manager, and Product Manager.

Headquarters and Workforce

• Headquarters: Prague, Czech Republic

• Number of Employees: No information is available

• Revenue: No information is available

Known For

• Daktela is one of the largest SaaS companies in the Czech Republic, known for developing and operating the Daktela Contact Centre platform for unified customer communication and experience management.

Products

Overview

Daktela offers a comprehensive portfolio of products focused on improving customer and internal communications. These products emphasize omnichannel solutions, AI, and cloud-based services.

Contact Centre Platform

• Description: An integrated solution for managing multiple communication channels in one interface.

• Key Features:

• Inbound and outbound calls including manual and dialer campaigns

• Web chat, SMS, and social media integration for direct messaging

• Real-time monitoring and advanced analytics

• Helpdesk integration for efficient ticket management and SLA setups

• Integrations with CRM and other productivity tools via API

Cloud Phone

• Description: A VoIP solution enabling cloud-based calls on any device.

• Key Features:

• Global calling through SIP channels

• Internal free calls for licensed users

• High voice quality with no need for physical hardware

Workforce Management

• Description: AI-driven scheduling and forecasting tool for optimizing agent resources.

• Key Features:

• Shift planning and optimization with AI forecasts

• Agent self-scheduling for flexibility and transparency

• Integration with Google Calendar for ease of access

Daktela AI

• Description: AI tools like voicebots and chatbots to automate routine interactions and enhance customer service.

• Key Features:

• Automated summarization and translation for quick query handling

• Custom prompts for personalized communication

Recent Developments

Recent Highlights

• Investment and Growth: Investment fund Sandberg Capital recently increased its stake in Daktela, underscoring the company's potential and growth trajectory.

• International Success: Daktela has enhanced the efficiency of British ambulance services by 20%, showcasing the practical effectiveness of their solutions on an international scale.

• AI Investment: Daktela invested in Coworkers.ai, a Brno startup specializing in communication simplifying AI technologies, expanding their technological footprint.

Product Developments

• AI Innovations: The company continues to enhance its AI-driven solutions, including advanced Copilot features for increasing agent productivity and minimizing errors.

• Omnichannel Strategies: Notable improvements in omnichannel communication have been reported, catering to a global customer base with integrated, multi-channel support solutions.

Partnerships

• Strategic Alliances: In collaboration with major digital platforms and productivity tools, Daktela fosters an extensive ecosystem for seamless customer experience enhancement.

Note: Data-specific information regarding employee numbers and revenue was not available from the current dataset. Further inquiries to the company's public relations division might yield comprehensive data.