DataOceans Company Profile

Background

Mission and Vision

DataOceans is dedicated to revolutionizing customer communications by providing innovative solutions that enhance engagement and streamline processes. The company's mission is to empower organizations to communicate effectively with their customers, delivering valuable returns by removing barriers that have previously hindered success.

Company Overview

Founded in 2004, DataOceans specializes in Customer Communications Management (CCM) and Customer Experience Management (CXM) solutions. The company offers a comprehensive platform that enables businesses to manage and produce personalized communications, including billing statements, compliance notifications, and marketing promotions, across multiple channels. With a focus on digital transformation, DataOceans serves over 150 direct and indirect customers, including several Fortune 500 companies, and maintains a 98% retention rate.

Key Strategic Focus

Core Objectives and Specialization

DataOceans aims to deliver fully integrated solutions for communications and revenue lifecycle management. The company's platform leverages a unified, data-driven system of record, allowing for agile and consistent communications across all channels. Specializing in CCM and CXM, DataOceans focuses on transforming customer engagement through personalized and interactive communications.

Key Technologies and Target Markets

The company's technological platform includes features such as dynamic content creation, agile printing processes, and user-friendly customer portals. These technologies are designed to serve industries like banking, credit unions, consumer finance, and health insurance, enabling them to streamline billing processes and improve customer experiences.

Financials and Funding

Revenue Growth

In 2024, DataOceans reported a revenue of $3.6 million, marking a 13.22% year-over-year increase from $3.2 million in 2023. This growth reflects the company's expanding user base and increasing adoption of its solutions across various industries.

Funding History

Since its inception, DataOceans has raised a total of $4.6 million in funding. Notable funding rounds include:

December 2006: Raised an undisclosed amount.

December 2014: Raised an undisclosed amount.

Technological Platform and Innovation

Proprietary Technologies

DataOceans' platform offers a suite of solutions built for communications and revenue lifecycle management. Key features include:

Dynamic Content Creation: Enables variable content intelligently, allowing for data-driven targeted messaging without the need for IT or external vendors.

Agile Printing Processes: Develops more efficient printing workflows, reducing costs while maintaining high-quality outputs.

User-Friendly Customer Portals: Provides configurable interfaces for customers to manage preferences, view bills, and make payments, enhancing engagement and satisfaction.

Scientific Methodologies

The platform leverages data-driven methodologies to deliver personalized and compliant communications through multiple channels, including print, email, and digital platforms. This approach ensures consistency and relevance in customer interactions.

Leadership Team

Executive Profiles

Larry Buckley, Chief Executive Officer & Founder: A seasoned entrepreneur with a background in building technology companies. Larry is a father of four and a Notre Dame fan.

Dave Hickson, Chief Operating Officer & Founder: A Marine and entrepreneur with diverse interests, including surfing and music. Dave is known for his dynamic leadership style.

Chien Hsiung, Chief Innovation Officer & Founder: A mentor and advocate with a passion for innovation and risk-taking. Chien has been instrumental in driving the company's technological advancements.

Lee Nagel, President: An avid backpacker and beachgoer, Lee brings a servant leadership approach to the company, focusing on team development and client success.

Pat McIvor, Chief Technology Officer: A father of two with a passion for fishing and music, Pat oversees the company's technological infrastructure and innovation strategies.

Simon Kurth, Chief Strategy Officer: A father of four and adventurer, Simon focuses on strategic planning and partnerships to drive the company's growth.

Advisory Board

DataOceans' Advisory Board comprises experienced professionals who provide strategic guidance:

Don Baggett: Serial entrepreneur and technology investor, President of Benefit Resources, Inc.

David Blaha: Former Vice President/General Manager at American Express, with extensive experience in sales and account management.

Marc Blumenthal: President of Human Capital Management at Tribridge, Inc., with a background in e-learning products and services.

Andrea Beach: Founder and CEO of Beachfront Technologies, specializing in smart technologies and marketing solutions.

Marietta Davis: Vice President and Managing Director for the global Accenture relationship at IBM, with a focus on cloud and AI solutions.

Scott Frey: Founder and CEO of PossibleNOW, Inc., specializing in marketing compliance solutions.

David Smith: President of Kearny Street Consulting, with over 35 years in healthcare leadership roles.

Joseph Smith: Founder of HITvision, specializing in Healthcare IT Arbitration and consulting.

Mark Williams: Healthcare leader with over 30 years of experience, including roles at PricewaterhouseCoopers and KPMG.

Dottie Frazier Yates: Senior executive specializing in digital transformation and information technology strategies.

Competitor Profile

Market Insights and Dynamics

The Customer Communications Management (CCM) market is experiencing significant growth, driven by the increasing need for personalized and compliant customer communications across various industries. Organizations are seeking solutions that can streamline communication processes, enhance customer engagement, and ensure regulatory compliance.

Competitor Analysis

Key competitors in the CCM space include:

Quadient: A global leader in CCM, offering solutions that enable businesses to create and deliver personalized communications across multiple channels.

Billtrust: Specializes in automated invoice-to-cash solutions, helping companies accelerate cash flow and improve customer satisfaction.

Neopost: Provides a range of mailing and shipping solutions, including CCM services that help businesses manage customer communications effectively.

Bell and Howell: Offers a suite of solutions for customer communications, including print and digital delivery services.

Hyland: Provides content services platforms that help organizations manage information and processes, including customer communications.

Striata: Specializes in digital customer communication solutions, focusing on secure document delivery and email marketing.

Zix: Offers email encryption and data loss prevention solutions, ensuring secure customer communications.

OpenText: Provides enterprise information management solutions, including CCM services that enable personalized customer interactions.

Kofax: Offers intelligent automation software, including solutions for customer communications and engagement.

Doxim: Provides CCM solutions that help organizations create, deliver, and manage customer communications across multiple channels.

Messagepoint: Specializes in CCM software that enables businesses to manage and optimize customer communications.

OneSpan: Offers digital identity and anti-fraud solutions, including secure customer communication services.

Strategic Collaborations and Partnerships

DataOceans has engaged in strategic partnerships to enhance its offerings and market reach. Notably, the company partnered with Speedeon Data LLC to enable highly accurate audience targeting and monitoring capabilities for its clients.