Company Profile: Dazeworks Inc

Background

Dazeworks Inc, established in 2015, is a Salesforce Platinum Consulting Partner specializing in development, implementation, and architectural guidance for Salesforce solutions. The company offers a comprehensive suite of services, including app development, integration, and migration to Force.com, as well as dedicated administration, customization, data integration, and support services. Headquartered in Kochi, Kerala, India, Dazeworks has expanded its global presence with offices in the United States, United Kingdom, Canada, Sri Lanka, and the Middle East.

Key Strategic Focus

Dazeworks focuses on delivering tailored Salesforce solutions to small and medium-sized businesses (SMBs) and large enterprises across various industries. Their strategic objectives include:

Core Objectives: Enhancing business operations through customized Salesforce implementations, ensuring seamless integration, and providing ongoing support to maximize platform utilization.

Areas of Specialization: Salesforce development, implementation, AppExchange app development, community building, migration from Classic to Lightning, expert architectural guidance, system integration, and data migration.

Key Technologies Utilized: Salesforce Lightning, Force.com, Apex, Visualforce, and various Salesforce Clouds such as Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud, Pardot, Einstein Analytics, FSL, CPQ, and Lightning.

Primary Markets Targeted: SMBs and large enterprises across diverse sectors, including financial services, consumer products, information technology, real estate, retail, telecommunications, business services, and education.

Financials and Funding

Dazeworks was acquired by iLink Digital on March 11, 2021, through a majority stake acquisition. Prior to the acquisition, the company had not publicly disclosed specific funding rounds or total funds raised. The acquisition aimed to deepen iLink Digital's Salesforce expertise and expand their digital transformation capabilities.

Pipeline Development

As a Salesforce consulting partner, Dazeworks focuses on delivering customized solutions rather than developing proprietary products. Their project pipeline includes:

Key Projects: Implementing Salesforce solutions for clients such as Place Technology, a venture-backed software company, and the Indian Institute of Management Bangalore.

Target Conditions: Streamlining business processes, enhancing data management, and improving customer engagement through Salesforce platforms.

Timelines and Milestones: Project timelines vary based on client requirements, with a focus on delivering high-quality solutions within agreed-upon schedules.

Technological Platform and Innovation

Dazeworks leverages several technological platforms and proprietary technologies to deliver innovative solutions:

Proprietary Technologies: Utilization of Salesforce Lightning components and custom development on the Force.com platform to create scalable and efficient solutions.

Significant Scientific Methods: Employing agile development methodologies, continuous integration, and deployment practices to ensure timely and reliable delivery of solutions.

Leadership Team

Dazeworks is led by a team of experienced professionals:

Shivanath Devinarayanan: CEO and Chief Ninja, Shivanath is a technocrat and serial entrepreneur with a deep passion for Salesforce. He has been instrumental in establishing Dazeworks as a leading Salesforce consulting firm.

Competitor Profile

Market Insights and Dynamics

The Salesforce consulting market is characterized by rapid growth, driven by the increasing adoption of Salesforce solutions across various industries. Companies seek specialized partners to implement and optimize Salesforce platforms, creating a competitive landscape for consulting firms.

Competitor Analysis

Key competitors in the Salesforce consulting space include:

Webnovare: Offers Salesforce consulting and development services with a focus on custom solutions.

Cloudwerx: Specializes in Salesforce implementation and support services for diverse industries.

Nimbits: Provides Salesforce consulting with an emphasis on data integration and analytics.

Strategic Collaborations and Partnerships

Dazeworks' acquisition by iLink Digital has strengthened its market position, enabling the company to leverage iLink's broader digital transformation capabilities and resources. This strategic collaboration enhances Dazeworks' ability to deliver comprehensive Salesforce solutions to a wider client base.

Operational Insights

Dazeworks differentiates itself through:

Global Presence: Offices in multiple countries, allowing for a diverse talent pool and the ability to serve clients across different regions.

Expertise: A team of certified Salesforce professionals, including multiple Salesforce MVPs, providing high-quality consulting and development services.