Company Market Research Report: mPulse

Company Overview

Name:

mPulse

Mission of the Company:

Bringing together healthcare expertise, passionate teams, and best-in-class technology to pave the way for better health experiences.

Founding Information:

• Founded: 2015

• Founders: Spin-off from a consumer digital messaging company.

Key People in the Company:

• Bob Farrell - Chief Executive Officer, Board Member

• Lara Stell - Chief Financial Officer

• Sanjeev Sawai - Chief Product and Technology Officer

• Brendan McClure - Chief Marketing Officer

• Anne Wolfsberger - Chief People Officer

• Saeed Aminzadeh - Chief Product Officer

• Kate Shields - Chief Customer Officer

• Jim Carlough - Chief Sales Officer

Headquartered:

• Address: 21255 Burbank Blvd, Los Angeles, CA 91367

Number of Employees:

No information is available.

Revenue:

No information is available.

Known For:

mPulse combines predictive analytics and advanced digital experience technology to deliver business efficiencies and more equitable health outcomes at scale, trusted by over 400 healthcare organizations to orchestrate personalized health journeys.

Products

Predictive Analytics

Transform data into actionable insights, pinpoint risk across your population, and confidently make informed decisions with advanced predictive technology.

Key Features:

• Provides population insights, member journey analytics, and consumer health predictions.

• Machine learning and AI identify member risk for quality measure compliance, adverse health outcomes, and plan disenrollment.

• Targets interventions at crucial moments using data-driven insights.

Omnichannel Engagement

Personalized, AI-driven outreach through ready-to-go programs or self-service tools, empowering consumers to take health action.

Key Features:

• Dynamic personalization of outreach to individual consumer needs.

• Engagement through multiple languages using SMS, email, IVR, mobile web.

• Configurable fields to help members access key benefits and resources.

Health Portals

Offer comprehensive health navigation tools, bringing together members, providers, employers, brokers, and plans into one integrated portal suite H3O Connect.

Key Features:

• 24/7 self-service tools, including benefit information, secure messaging, and live chat.

• Real-time claims and eligibility statuses, provider search functionality.

• Personalized care initiatives and targeted health education content.

Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.

Key Features:

• Simplified and transparent billing process.

• Automated workflows for broker-assisted enrollment and renewals.

• Tools for brokers to track and manage commissions and incentives.

Content Hub

Improve health literacy with a library of interactive content in the H3O Connect Portal with a Content Management System.

Key Features:

• Over 1,500+ streaming content assets covering critical health topics.

• Embedded content can be integrated within portals, websites, or apps.

• Configurable in-content calls-to-action to increase utilization of benefits and resources.

Platform

Transform consumer journeys with innovative technology powered by HITRUST-certified, Health Experience and Insights Platform.

Key Features:

• Multi-layer platform supporting predictive analytics, consumer engagement, and portal integrations.

• Robust API and integration capabilities.

• Secure data governance measures conforming to HITRUST certification and HIPAA compliance.

Recent Developments

New Products Launched:

• In 2024, mPulse launched an enhanced Activate layer within its HXI platform, enabling streamlined deployment of omnichannel engagement programs.

New Features Added:

• Speech recognition in 7 languages.

• Engagement program development and journey-building tools.

• Advanced orchestration technology to prioritize member outreach.

New Partnerships:

• mPulse acquired Zipari in September 2024, combining two leading healthcare-focused CX companies to expand digital offerings and enhance consumer-centric experiences.

• Previous acquisitions include The Big Know, Healthcrowd, HealthTrio, and Decision Point.

Revenue Growth and Market Positioning:

• Continuous revenue growth with formal recognition of establishing Health Experience and Insights (HXI) technology as a new digital health category.

Events Highlights:

• Activate2024 Conference: Featuring keynote speakers like Dr. Sachin H. Jain and Dr. Haider Warraich, focusing on health activation and digital consumer experience.

• Activate Programs: Targeting critical consumer engagement challenges with over 75 ready-to-go configurable programs.

Conclusion

mPulse stands out in the market with a robust suite of digital products and solutions designed to tackle healthcare's toughest challenges while driving business efficiencies. With a strong emphasis on predictive analytics, consumer engagement, and a seamless digital experience, mPulse is effectively enabling healthcare organizations to deliver personalized and effective health journeys. Being a leader in the integrated digital health space, mPulse's continued innovation and strategic acquisitions position it favorably within the industry.