Dialpad Company Research Report

Company Overview

Name: Dialpad, Inc.

Mission: Dialpad aims to completely transform how the world works together.

Founded: No information is available regarding the founding date of the company.

Founders: Not explicitly stated in the provided information, but Craig Walker is identified as the CEO and Founder.

Key People:

Craig Walker: Chief Executive Officer and Founder

Brian Peterson: Chief Technology Officer and Founder

Vincent Paquet: Chief Product Officer

Jim Palmer: Chief AI Officer

Jen Grant: Chief Marketing Officer

Mike Kourey: Chief Financial Officer

Nick Slater: Chief Revenue Officer

Tasha Liniger: Chief Human Resources Officer

Prashanti Aduma: Chief Information Officer

Joe Faber: General Counsel

Cari Goodrich: Vice President of Marketing

Austen Ezzell: Vice President of Design

Headquarters: No information is available regarding the company headquarters.

Number of Employees: Not specified.

Revenue: No information is available on the company's revenue.

Known For: Dialpad is known for providing an AI-powered customer communications platform, which includes a range of solutions for phone systems, video conferencing, cloud contact centers, and more.

Products

Dialpad offers a comprehensive suite of communication products powered by advanced AI technology:

1. Dialpad Connect:

Description: An all-in-one customer communication platform with AI capabilities.

Key Features: Note-taking, insights delivery, productivity tools.

2. Dialpad Support:

Description: A cloud-based support and contact center solution.

Key Features: AI for onboarding and coaching, customer delight features.

3. Dialpad Sell:

Description: A cloud-based sales outreach solution.

Key Features: Automated playbooks, in-call coaching.

4. Phone System:

Description: Provides enterprise phone systems and VoIP services.

Key Features: High-definition voice calling, business phone numbers, call routing.

5. Video Conferencing:

Description: AI-powered video meetings.

Key Features: Native meeting experience, virtual backgrounds.

6. Contact Center Services:

Includes: Cloud contact centers and virtual contact centers.

Key Features: Interactive voice response, contact center analytics.

7. Chat & SMS:

Description: Business texting and SMS services.

Recent Developments

1. Product Innovations:

Introduction of new features such as in-app calendar events for Dialpad Meetings and virtual backgrounds.

Integration with Miro for enhanced whiteboarding and visual collaboration.

2. Acquisitions:

Recent acquisition of Koopid to enhance omnichannel support.

Acquisition of Kare Knowledgeware to boost AI-driven self-service and automated engagement tools.

3. Partnerships:

Partnership agreements, such as collaboration with Intercom, have been made to expand Dialpad’s offerings.

Integration of Zoho CRM with Dialpad to streamline sales processes.

4. Industry Recognition:

Dialpad has been recognized as an industry leader in VoIP services with over 700 five-star reviews.

5. Strategic Initiatives:

Introduction of Predictive CSAT, utilizing AI models for real-time customer sentiment and insights.

Financial Information

Revenue: No available information on current revenue figures.

Strategic Focus

Dialpad is strategically focused on empowering both small and large teams across various sectors, including enterprise, insurance, education, healthcare, retail, and more. Its commitment to continuous innovation and its investment in AI technology underpin its operations and future growth trajectory.