Docket is a frontline operations platform designed to enhance the efficiency and productivity of mid-market manufacturers. By streamlining shop floor operations, the platform connects frontline workers to workflows, skills, and data, thereby improving overall enterprise performance. Docket's mission is to empower mid-market manufacturers to create exceptional products and inspire their workforce, aiming to revolutionize the manufacturing industry by providing tools that foster a connected and empowered workforce.
Key Strategic Focus
Docket's strategic focus centers on optimizing shop floor operations through:
- Personalized Dashboards: Digitally managing all activities, allowing users to query any job at any stage and view accurate status updates.
- Digital Work Instructions: Eliminating guesswork, reducing product defects, and improving the employee experience.
- Intuitive User Interface: Enhancing adoption rates and providing a user-friendly experience for frontline operators.
- Reporting & Analytics: Generating insights into shop floor performance to identify areas for improvement.
- Multilingual Support: Bridging language gaps between shop floor employees and their tasks.
The platform integrates seamlessly with common Enterprise Resource Planning (ERP) systems, Quality Management Systems, and Internet of Things (IoT) platforms, targeting mid-market manufacturers seeking to streamline operations and boost productivity.
Financials and Funding
As of 2024, Docket reported an annual revenue of $9.9 million, reflecting a 26.5% year-over-year growth from $7.9 million in 2023. The company has raised a total of $8 million in funding, with a Series A round completed in February 2020.
Technological Platform and Innovation
Docket's platform is built to support all layers of the manufacturing shop floor, offering solutions such as process optimization, connected workforce empowerment, and business intelligence transformation. The platform's proprietary technologies include digital work instructions and personalized dashboards, which are designed to improve coordination between shop floor employees and their tasks.
Leadership Team
- Brian Ellis: Founder & Chief Strategy Officer. With over 20 years of experience in the manufacturing industry, Brian identified a significant gap in the market and founded Docket to empower mid-market manufacturers.
- Gerald Hetrick: Chief Executive Officer. Gerald leads the company's strategic direction and operations.
- John Carpenter: Chief Operating Officer. John oversees the company's daily operations and ensures alignment with strategic goals.
- Dominic O’Connor: Chief Technology Officer. Dominic is responsible for the technological development and innovation of the Docket platform.
Competitor Profile
Docket operates in the business/productivity software industry, focusing on mid-market manufacturing. Key competitors include:
- SimplyBook.me: Offers online booking systems for various industries.
- Acuity Scheduling: Provides scheduling software solutions.
- Calendly: Specializes in meeting scheduling automation.
Docket differentiates itself by focusing specifically on shop floor optimization and ERP integration, addressing the unique challenges faced by mid-market manufacturers.
Strategic Collaborations and Partnerships
Docket has established partnerships with various mid-market manufacturers to implement its platform, resulting in improved coordination between shop floor employees and their tasks. For example, Unist utilized Docket to manage over 13,000 parts and 200+ sub-assemblies, leading to enhanced inventory accuracy and job status updates.
Operational Insights
Docket's platform addresses major operational challenges in the manufacturing industry by streamlining processes, future-proofing the workforce, and breaking down data silos. By connecting people, data, and processes, Docket fosters a connected and empowered manufacturing workforce, allowing teams to focus on building great products.
Strategic Opportunities and Future Directions
Docket aims to continue its mission of transforming the shop floor by leveraging its platform to drive efficiencies and empower frontline workers. The company is focused on expanding its reach within the mid-market manufacturing sector, enhancing its technological offerings, and establishing further strategic partnerships to support long-term business success.
Contact Information
- Website: usedocket.com
- LinkedIn: Docket LinkedIn Profile
Docket is headquartered in Cleveland, Ohio, United States.
