Overview
Doshii, a subsidiary of the Commonwealth Bank of Australia, specializes in connecting Point of Sale (POS) systems with a variety of hospitality apps, enhancing operational efficiency for over 4,000 venues in Australia. Through its platform, Doshii aims to streamline order and delivery processes, reduce manual data entry, and minimize errors. This technological integration is pivotal in reducing labor costs, evidenced by a marked ~20% cost reduction for some venues.
Key Offerings
- Hospitality App Integrations: Doshii offers the largest range of app integrations in Australia, linking POS systems seamlessly with platforms like Uber Eats, DoorDash, and Menulog.
- Streamlined Operations: Automation of order management minimizes double-handling and errors, further reducing labor expenses.
- Menu Management: Real-time update and synchronization of app menus ensure operational efficiency and avoid stockouts.
- Pricing and Support: Transparent pricing with no hidden fees and local Australian-based support cater specifically to hospitality industry needs.
Financials
Doshii has processed over $300 million in orders, a testament to its strong infrastructure and significant impact in the hospitality sector.
Leadership Team
- Mark Raso, Chief Executive Officer: Directs strategic initiatives, leveraging a background in tech and SaaS.
- Alex Levine, Chief Technology Officer: Guides technology innovation, ensuring platform reliability and security.
- Josh Franklin, Chief Commercial Officer: Expands market reach through strategic connectivity of hospitality apps to POS systems.
- David Hill, Chief Product & Integrations Officer: Crafts product strategy and ensures effective app integrations.
- Julie Reeves, Chief Operating Officer: Manages operations, finance, and data functions to stabilize and scale Doshii's platform.
Competitive Advantage
Emphasizing efficiency, customer satisfaction, and extensive app integrations, Doshii stands out by reducing operational complexities and labor costs. Its technology ensures minimal disruption to venue operations, maintaining high profitability.
Doshii continues to evolve alongside hospitality businesses, testing and enhancing its solutions to remain a valuable technology partner within the Australian hospitality industry.
Overview of Competitors
Doshii faces intense competition in the POS space from key players such as Square, Toast, and TouchBistro, each offering distinct solutions tailored for the hospitality sector.
Key Competitors
Square
- Business Model: Initially famous for its mobile card reader, Square now offers a comprehensive ecosystem of software, hardware, and financial services.
- Key Metrics: In 2023, Square processed over $209.6 billion in payments and handled 4 billion transactions across eight countries.
- Innovations and Strategy: Introduction of "Tap to Pay on iPhone" and rebranding to Block, Inc., to broaden its market focus.
Toast
- Business Model: Provides cloud-based management solutions for restaurants, covering online ordering, reservations, and loyalty programs.
- Financial Performance: Reported revenue of US$2.473 billion in 2022, supporting 120,000 US restaurants.
- Expansion: Emphasized by its IPO and acquisitions like Delphi Display Systems to enhance quick-service technologies.
TouchBistro
- Business Model: Known for its iPad-based POS system tailored for restaurants, offering payment processing and management tools.
- Operational Reach: Employs 570 people, with a presence in North America, Europe, and Asia.
- Growth: Secured $321 million in funding to enhance its solutions, recognized for excellence in the POS industry.
Doshii's competitive landscape requires continual innovation and strategic enhancement to effectively capture more market share from these well-established rivals.
