Dovetail Company Research Report



Company Overview



Name: Dovetail Research Pty. Ltd.



Mission:


Dovetail exists to improve the quality of every thing by enabling organizations to create better products and services through deep customer understanding.

Founding Details:


  • Founded in: 2017

  • Founders: Benjamin Humphrey and Bradley Ayers


Key People:


  • Benjamin Humphrey - CEO

  • Bradley Ayers - Co-founder

  • Beth Ferguson - Head of People Partnering

  • Tom Mansfield - VP of Marketing


Headquarters:


  • Sydney, Australia


Number of Employees:


No information available

Revenue:


No information available

Known For:


Dovetail is known for its comprehensive customer insights and research platform that helps organizations turn messy customer data into actionable insights. Their platform includes features for transcribing, analyzing qualitative data, sentiment analysis, thematic analysis, and more.

Products



Overview:


Dovetail offers a suite of tools designed to facilitate deep customer understanding and make research data analysis faster and more efficient.

Detailed Product List:



1. Dovetail Platform


  • Description:

Dovetail transforms customer feedback into insights, by providing a robust suite of tools for transcription, analysis, and visualization.
  • Key Features:

  • Fast Analysis: Extract insights from user interviews, sales calls, documents, and more with AI-powered analysis.

  • Magic: A suite of AI features including Magic Highlight, Magic Summarize, and Magic Transcribe.

  • Transcription: Accurate transcription in over 40 languages with speaker detection.

  • Insights Management: Centralized insights hub to store, manage, and analyze qualitative data.

  • Integrations: Compatible with tools like Google Drive, Zoom, Slack, Notion, Jira, Confluence, etc.

  • Security: Features like SCIM, SSO, ISO 27001 certification to ensure data privacy and security.


2. Magic Features


  • Magic Highlight: Automatically suggests key moments in video calls.

  • Magic Summarize: Provides accurate, timestamped summaries of video calls, documents, etc.

  • Magic Transcribe: Transcribes audio and video files accurately in multiple languages.

  • Magic Cluster: AI-powered thematic classification.


3. Insights Hub


  • Description:

A centralized repository for customer insights allowing organizations to index, search, and retrieve qualitative research data quickly.
  • Key Features:

  • Unified storage for critical research data.

  • Robust search features to quickly find existing insights.

  • Stakeholder engagement through shareable insights and highlight reels.


Recent Developments



Security and Compliance


  • ISO 27001 Certification: Dovetail achieved ISO 27001 certification, underlining its commitment to data security and privacy.


Product Updates:


  • Improved Note and Insights Editor Experience: Enhancements made to the usability of the notes and insights editor.

  • Magic Highlight with Tags: Introduction of automatic tag usage for Magic Highlight.

  • Public Links for Highlights: Users can now share highlights via public links without requiring the recipient to log in.

  • Magic Search API: Inclusion of Magic search in API to facilitate powerful search capabilities within external tools.

  • Enhanced Usability and Security Features: Video, audio, and text redaction, Custom session age settings, and enterprise security reviews.


Integrations:


  • New Integrations:

  • Support for embedding highlights and reels in Asana.

  • Integration with Jira, Confluence, Trello, and Slack for seamless collaboration and sharing of insights.


Channels:


  • Beta Launch of Channels:

  • A new feature designed to transform feedback into powerful insights by tracking themes in reviews, support tickets, and more.


Customer Expansion:


  • New Clients:

  • SafetyCulture

  • Canva

  • Atlassian

  • Okta

  • Harvard Business Publishing

  • Zapier


Market Recognition:


  • Funding: Secured $63M in recent funding aimed at expanding the researcher-focused software business.

  • Valuation: Confirmed a $960M valuation, reflecting significant growth and market potential.





This report provides a focused analysis of Dovetail, highlighting key aspects of their products, recent developments, and organizational details aiding stakeholders in understanding the company’s market position and operational dynamics.