Company Research Report: Doxim

Company Overview

• Name: Doxim

• Mission: Doxim's mission is to empower organizations to transform and modernize how they communicate with their customers by delivering engaging omnichannel experiences, ensuring security and regulatory compliance while lowering costs.

• Founded: 2000

• Founders: No specific founder information is available.

• Key People:

• Mike Hennessy: Chief Executive Officer

• Andrew Kokoska: Chief Financial Officer

• Scott Biel: Chief Revenue Officer

• Jason Hall: Chief People Officer

• Kevin Svenson: Executive Vice President, Operations

• Nouman Mufti: Chief Service Officer

• Gum Fa Ng: Senior Vice President, Product and Solutions Consulting

• Lisa Hazergian: Senior Vice President, Customer Success & Postage Optimization

• Jeff Clarke: Executive Chairman

• Jason Teebagy: Advisor

• Headquarters: Markham, Ontario, Canada

• Global Presence: United States, Canada, United Kingdom, and Africa.

• Number of Employees: Not specified.

• Revenue: No specific revenue information is available.

• What the Company is Known For: Doxim is known for being a leader in customer communications management and engagement technology, serving highly regulated markets including financial services, utilities, and healthcare.

Products

• Customer Communications Management (CCM):

• A leader in delivering omnichannel communications and payment solutions to maximize customer engagement and revenue while reducing costs.

• Key features include document archival and ePresentment, secure document delivery, and interactive, personalized video.

• Customer Engagement Management (CEM):

• Specialized solutions for community banks and credit unions focusing on account opening, loan origination, and customer relationship management.

• Features modules for in-branch and self-serve engagement.

• Doxim CRM:

• Customer Relationship Management tools to enhance customer and staff experiences.

• Provides holistic customer views and sales tracking.

• Doxim Payment:

• An omnichannel billing and payment platform designed to improve customer experience, accelerate collections, and decrease costs.

• Supports various payment methods, offering a flexible and configurable solution.

Recent Developments

• Leadership Changes:

• Appointed Matthew Yacoub as Chief Information Officer to drive strategic technology innovation and information security standards.

• Andrew Kokoska was appointed as the new Chief Financial Officer and Scott Biel as the Chief Revenue Officer to lead revenue growth.

• Awards & Recognition:

• Doxim's CCM solution recognized as a noteworthy solution in insurance by Celent and is featured on the WealthTech100 list for transforming wealth and asset management.

• Recognized as a leader in Aspire’s CCM-CXM Leaderboard for a fourth year.

• Product Launches & Developments:

• Launched OpenAnytime with Mainstreet Credit Union, enhancing account opening processes.

• Released a new module for Doxim’s Commercial Loan Origination Solution tailored for agricultural lending by Vision Credit Union.

• Introduced Filogix integration for direct mortgage broker deal access enhancing Loan Origination Solutions.

• Strategic Initiatives:

• Launched initiatives such as the Joint Application Development for mortgage broker channels and strategic consulting to guide digital transformation.

• Partnerships:

• Collaborated with PMG Intelligence to bring behavioral segmentation and predictive analytics to financial institutions.

Please note that information regarding the company's total number of employees and revenue is not specified. The above details are structured according to available data from various sections provided about Doxim.