DTDC Express Ltd - Company Research Report
Company Overview
Name: DTDC Express Ltd
Mission:
To be the most admired express logistics company in India.
Founded:
1990 by Subhasish Chakraborty
Key People:
- Subhasish Chakraborty: Chairman & Managing Director
- Abhishek Chakraborty: Executive Director
- Aneel Gambhir: Chief Financial Officer
Headquarters:
No information is available
Number of Employees:
No information is available
Revenue:
No information is available
Known For:
DTDC Express Ltd is one of India's leading integrated express logistics providers known for offering a comprehensive range of technology-enabled logistics solutions across diverse industry verticals.
Vision and Values:
- Vision: To be the most admired express logistics company in India.
- Values: Leadership, Excellence, Responsive, Humility, Openness
Products
Express Parcels
- Description: A range of domestic products and services catering to C2C and B2B customers for documents and parcels of all sizes.
- Key Features:
- Express Standard: Cost-effective express delivery with multi-stop trucking.
- Express Premium: Time-definite delivery securing the fastest turnaround using air transport.
- DTDCShipAssure™: Money-back guarantee if the parcel is not delivered on time.
- Ground Services: Division into Ground Standard and Ground Premium for different urgency and cost considerations.
- Value-added Services: Secure logistics, critical logistics, reverse logistics, and temperature-controlled shipments.
International Shipments
- Description: Shipping to over 220 destinations using global partners.
- Key Features:
- Premium Express: Time-sensitive delivery services with end-to-end tracking.
- Priority Express: Cost-effective and fast international shipping.
- Import Express: Simplifies imports with customized services.
- E-commerce Solutions: International deliveries using private and postal networks.
- Freight Forwarding: Air and sea freight services with global logistics partners.
Integrated E-Commerce Logistics
- Description: End-to-end logistics solution for e-commerce companies available across India’s 14,000+ pin codes.
- Key Features:
- B2C Pick-up and Delivery Services: Extensive delivery network covering 96% of India’s population.
- Fulfilment Services: Order lifecycle management, micro-fulfilment for fast delivery.
- VAS: Payment on delivery, reverse logistics, API integration for multiple platforms.
Industry Solutions
- Automobile Industry: Logistics for automotive components.
- Pharmaceutical Industry: Temperature-controlled shipments for critical items.
- Fashion Industry: End-to-end logistics for brands.
- Consumer Durables and Electronics: Secure transport for electronic devices.
- Banking and Financial Services: Secure deliveries of cards and financial documents.
- IT: Delivery of work-from-home equipment with insurance and quick turnaround.
Recent Developments
New Products and Features
- Drone-Based Delivery: Partnership with Skye Air Mobility, launched on the 35th foundation day.
- Operations in Malaysia: Expansion through DTDC Global Express PTE Ltd., inaugurated office in Kuala Lumpur.
- ONDC Partnership: Joined Open Network For Digital Commerce to provide logistics for small businesses and local sellers.
New Partnerships
- Aramex India MoU: Collaboration to enhance international logistics solutions focusing on physical infrastructure, transportation, and network synergies.
- what3words Integration: Adoption to enhance address accuracy and customer experience in deliveries.
Infrastructure Investment
- Rs 100 Crore Investment: Plans to invest at least Rs 100 crore in infrastructure and technology upgrades.
Market Expansions and CSR Activities
- Oxygen Plant in Jaipur: Collaboration with Narayana Health to set up a medical-grade oxygen plant.
- PUDO Facility in Kolkata: Inaugurated parcel pick-up and drop-off facilities at Sealdah metro station.
- CSR Initiatives: Installation of solar panels, use of reusable plastic, and migration to electric vehicles.
Awards & Recognition
- 2023 Geopost Excellence Awards: Best marketing campaign.
- 2023 Afaqs Award: Best TV Ad Campaign (Gold).
- 2022 Best Express Logistics of the Year, Entrepreneur India.
- 2022 Zee Business "Most Trusted Brand of India".
- 2022 Great Place to Work, Great Place to Work® Institute (India).
- 2021 Last Mile Player of the Year Award from Quantic India KPMG Award.
- 2021 Best Integrated Logistics Provider by India Cargo Awards.
Recent Marketing Campaign
SRK's 'Jawan'
- Campaign Details: Reserved 10% of annual marketing budget for collaboration.
- Outcomes: Boosted app installations by 13%, anticipated 20% business growth.
End of Report.
