DTiQ Company Profile

Background

DTiQ, established in 1998 and headquartered in Framingham, Massachusetts, is a leading provider of intelligent video-based surveillance and loss prevention services. The company specializes in delivering advanced, cloud-based analytics and managed services tailored for the restaurant, convenience store, and specialty retail industries. With a mission to enhance operational efficiency and protect assets, DTiQ serves over 45,000 locations globally, including prominent brands such as Adidas, Burger King, Dairy Queen, McDonald's, Subway, and Taco Bell.

Key Strategic Focus

DTiQ's strategic focus centers on integrating intelligent video surveillance with data analytics to provide actionable insights that drive operational excellence. The company emphasizes:

Loss Prevention: Implementing solutions to identify and mitigate risks, thereby safeguarding profits.

Speed of Service: Enhancing customer service efficiency, particularly in Quick Service Restaurants (QSRs) and drive-thru operations.

Safety and Compliance: Ensuring adherence to safety standards and operational protocols.

Customer Experience: Delivering exceptional experiences that foster customer loyalty and business growth.

DTiQ's primary markets include QSRs, retail establishments, and convenience stores, where it leverages its expertise to address industry-specific challenges.

Financials and Funding

In October 2024, DTiQ secured $145 million in growth funding from Bain Capital’s Private Credit Group. This investment aims to accelerate innovation in artificial intelligence (AI) and computer vision, enhance business insights, and expand DTiQ’s Software-as-a-Service (SaaS) offerings and market reach.

Previously, in December 2021, Digital Alpha Advisors, LLC led a $200 million investment to acquire a majority stake in DTiQ. This partnership catalyzed DTiQ's collaboration with Cisco Meraki, extending its AI, cloud, and automation capabilities.

Technological Platform and Innovation

DTiQ distinguishes itself through its proprietary technological platforms and innovative methodologies:

Intelligent Video Surveillance: Combining state-of-the-art surveillance equipment with advanced, cloud-based analytics to monitor and optimize operations.

Data Analytics: Integrating video insights with point-of-sale (POS) data to provide real-time AI alerts and actionable intelligence.

Remote and Field Auditing Services: Conducting operational audits to ensure compliance and mitigate loss.

Drive-Thru Solutions: Utilizing AI-powered drive-thru timers, gamification, and dashboards to maximize efficiency and enhance customer service.

These technologies enable businesses to make data-driven decisions, reduce losses, and improve performance across various environments.

Leadership Team

DTiQ's leadership comprises experienced professionals dedicated to driving the company's strategic initiatives:

JL Valente, Chief Executive Officer: Appointed in May 2024, JL oversees strategic initiatives and daily operations.

Terence J. Fitzpatrick, Chief Revenue Officer: With over two decades of leadership experience, Terence spearheads data-driven transformations.

Steve Habermas, Chief Product & Technology Officer: Since February 2022, Steve has been responsible for product strategy, technology, and R&D functions.

Saša Zorović, Chief Financial Officer: Joining in 2024, Saša brings 30 years of experience to DTiQ’s financial planning and strategy.

Krzysztof Osinski, Senior Vice President of R&D: An innovator with over 20 years in IT, Kris leads research and development efforts.

Kate Kosewski, Head of People Operations: Since September 2022, Kate has been building the HR function to support DTiQ’s growth and culture initiatives.

Leadership Changes

In May 2024, JL Valente was appointed as Chief Executive Officer, succeeding Mike Coffey, who had led the company since January 2018. Additionally, in 2024, Saša Zorović joined as Chief Financial Officer, bringing extensive experience to DTiQ’s financial strategy.

Competitor Profile

Market Insights and Dynamics:

The intelligent video surveillance and analytics market is experiencing significant growth, driven by increasing demand for loss prevention, operational efficiency, and enhanced customer experiences in sectors such as QSRs, retail, and convenience stores.

Competitor Analysis:

DTiQ's primary competitors include:

Close Brothers: A merchant banking company providing financial services to small businesses and individuals.

Transaction Capital: Specializes in financial and allied services in high-risk and under-serviced segments.

IQ-EQ: Offers compliance, administration, asset, and advisory services.

Lowell: Provides credit management services, focusing on debt recovery and data analytics.

While these companies operate in related financial and data services sectors, DTiQ's unique integration of intelligent video surveillance with data analytics and managed services sets it apart in the market.

Strategic Collaborations and Partnerships

DTiQ has established significant partnerships to enhance its technological capabilities and market reach:

Cisco Meraki: The collaboration, catalyzed by Digital Alpha's investment, extends DTiQ's AI, cloud, and automation capabilities, enabling the creation of AI-driven smart retail spaces.

Summit Innovations Acquisition:

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