Eccentex Company Market Research Report

Company Overview

• Name: Eccentex

• Mission: Eccentex aims to enable companies to automate their business quickly and easily, providing the most engaging and rewarding customer experience possible.

• Founded: No information is available

• Founder: Alex Stein, also the current CEO.

• Key People:

• Alex Stein: CEO, Founder

• Burr Dalton: CFO

• Len Tokar: Executive VP, Founder

• Tibor Vass: CMO

• Sergii Maksymenko: CTO

• Maksim (Max) Gill: VP of Product

• Jim Pierce: VP of Customer Success

• Alina Bogdanova: VP of Customer Success, BPM/DCM Solutions

• Diane Chaskey: Director of Public Sector Solutions

• John Cunningham: Director of Energy and Utilities Solutions

• Jason Lustig: Advisor, Justice Solutions

• Headquarters: No information is available

• Number of Employees: No information is available

• Revenue: No information is available

• Company Known For: Eccentex is known for delivering cloud-based Business Automation solutions across various industries, particularly in customer service modernization, experience orchestration, and back-office automation through its AI-powered Low-Code/No-Code platform, HyperAutomation Cloud.

Products

HyperAutomation Cloud

• Description: A low-code platform designed for end-to-end process automation, catering to businesses of all sizes to digitize, simplify, and automate business processes.

• Key Features:

• AI-enabled end-to-end process automation.

• Omnichannel CCaaS and Intelligent Customer Service Management.

• Dynamic Case Management and Operational CRM/BPM Integration.

• Capabilities of Customer Service Engagement.

• Smart Knowledge Base and Document Workflows.

• Business Intelligence and Platform Services.

ServiceJourney

• Description: Designed for enterprises looking to integrate the Eccentex HyperAutomation Cloud with leading cloud contact center platforms for comprehensive Customer Service Management.

• Key Features:

• Seamless CCaaS Integration.

• Lower operation costs through automation.

• Customer Workflows and Customer 360 for enhanced experiences.

• Advanced Email HelpDesk.

• Smart Knowledge Base and Integrated Dashboard.

AppBase Platform

• Description: A No-Code/Low-Code application development platform that supports agile development for enterprise-grade applications.

• Key Features:

• Agile and intuitive development tools.

• Fast ROI Turnaround by integrating with existing systems.

• Case-centric Work and Complex Process Handling.

• Seamless integration with existing systems.

Recent Developments

New Products and Features

• Enforce Assist: Introduced at the NSA Winter Conference in Washington DC.

• Latest Platform Capabilities:

• Integration with AI/GenAI services for enhanced customer engagement.

• Vertical accelerators for rapid business application development.

Recent Recognition

• Eccentex Listed:

• The Silicon Review Magazine's 50 Fastest Growing Companies of the Year 2023.

• International Business Times' 5 Best HelpDesk Software of 2023.

New Partnerships and Events

• NSA Winter Conference: Eccentex participated as an exhibitor and sponsor.

• Procurement Channels: Established multiple government purchasing vehicles including GSA Schedule, NASA SEWP, and New York State IT Umbrella Contract.

This extremely detailed report highlights the core aspects of Eccentex and provides an in-depth look into its products and recent developments.