Company Research Report: Eckoh

Company Overview

• Name: Eckoh

• Mission of the Company:

• Eckoh is dedicated to securing customer engagement and data security solutions. Their mission is to set the standard for secure interactions between consumers and world-leading brands by delivering innovative products that build trust and deliver exceptional value.

• Founded and By Whom: No information is available.

• Key People in the Company:

• Nik Philpot, Founder and CEO of Eckoh.

• Headquarters:

• Eckoh US: 6700 Mercy Rd, Suite 302, Omaha, NE 68106, United States.

• Eckoh UK: Telford House, Corner Hall, Hemel Hempstead, Hertfordshire, HP3 9HN, United Kingdom.

• Number of Employees: No information is available.

• Revenue: In the financial year 2024, Eckoh reported record new business in North America, up 44% to $16.8 million, and total contracted business at £52.6 million.

• What is the Company Known For:

• Eckoh is a global leader in securing sensitive data in contact centers. The company specializes in customer engagement data security solutions, making data security and compliance in contact centers straightforward, and protecting sensitive customer data against cybercriminals.

Products

1. CallGuard

• Description: Secure all telephone card payments, aligned with PCI DSS 4.0.

• Key Features:

• Wraps around existing systems, zero integration headaches.

• Maintains 100% customer contact with real-time feedback.

• Enables multiple payment options such as card, ACH, Apple Pay, Google Pay.

• Deployable globally with speech recognition in over 80 languages.

2. Secure Call Recording

• Description: Captures and analyzes customer conversations for insights, beyond basic call recording.

• Key Features:

• On-demand transcription and redaction of sensitive information.

• Uses AI for sentiment analysis and highlights key conversation points.

• Compatible with major telephony systems, easily scalable.

3. Secure Digital Payments

• Description: Future-proofed secure digital payments across contact channels.

• Key Features:

• Supports emerging payment methods like cryptocurrencies.

• Provides choices such as Apple Pay, Pay by Bank, etc.

• Integrates with customer interaction without exposing sensitive data.

• Fast deployment with global transaction support.

Recent Developments

• Recent Developments:

• Achieved PCI DSS v4.0 certification for the 15th consecutive year, demonstrating commitment to high data security standards.

• Major expansion announced for the global Secure Voice Cloud platform.

• New Products Launched:

• Launched a new embeddable payments platform in July 2024.

• New Features:

• ChatGuard updated in August 2024 to include 3D Secure, digital wallets, and PII protection.

• New Partnerships:

• In March 2024, Eckoh announced a global partnership with RingCentral to enhance contact center security.

Additional Information

• Eckoh emphasizes reducing the risk of fraud, securing sensitive data, and maintaining compliance with PCI DSS and broader security regulations, offering cloud-based solutions for global enterprises.

• The company’s solutions are protected by multiple patents, allowing enterprises to manage customer payment transactions securely. Eckoh's services are trusted by various large enterprises across different sectors, including government, telecom, retail, and financial services.