Edge Communications Company Profile

Background

Overview

Edge Communications, founded in 2011 and headquartered in Plano, Texas, is a provider of communications, data, systems security, and business technology services. The company simplifies technology decision-making and operations by serving as a single source for systems, services, and skills. Edge Communications offers fully managed end-to-end telecom and PCI-compliant IT networks for medium-sized businesses, including PBX, networking, carrier Wi-Fi, network security, broadband connectivity, and 24/7 real-time monitoring and management. For enterprise and institutional customers, the company provides pre-sale design engineering, installation, and support of large, complex networks, with a special emphasis on call center solutions that integrate voice, data, messaging, conferencing, and mobility. Additionally, Edge Communications has a significant hospitality practice, offering services such as Virtual CTO, Pre-Opening, and Technology Transition services, providing comprehensive solutions for all technology requirements.

Mission and Vision

Edge Communications aims to simplify complex technology landscapes, empowering customers to deliver superior experiences through advanced technologies. The company focuses on designing, deploying, and supporting secure business networks with intelligent and informed approaches. As an innovative partner, Edge Communications leverages in-house skills and experience to deliver optimal information and communication technology solutions.

Core Values

Integrity: Commitment to openness and honesty in all endeavors.

Passion: Dedication to providing excellent service to customers.

Adaptability: Embracing internal change and delivering innovative solutions.

Reliability: Consistent dependability in service delivery.

Accountability: Taking ownership of actions and outcomes.

Unity: Fostering a collaborative team environment.

Key Strategic Focus

Edge Communications specializes in delivering comprehensive, fully managed telecom and IT network solutions tailored for medium-sized businesses and large enterprises. The company's core objectives include:

Turnkey Solutions: Providing end-to-end managed services encompassing PBX systems, networking, carrier Wi-Fi, network security, broadband connectivity, and continuous monitoring.

Enterprise Network Engineering: Offering design, installation, and support for complex networks, with a focus on integrating voice, data, messaging, conferencing, and mobility solutions, particularly in call center environments.

Hospitality Technology Services: Delivering specialized services such as Virtual CTO, Pre-Opening, and Technology Transition to address the unique needs of the hospitality industry.

Edge Communications leverages proprietary technologies and methodologies to ensure secure, carrier-class, and managed network services, positioning itself as a single-source provider for its clients' technology needs.

Financials and Funding

Revenue

Estimates of Edge Communications' annual revenue vary:

Approximately $25.8 million.

Between $50 million and $100 million.

Funding History

The company has raised a total of $4.5 million in funding over one round, with an early-stage venture capital investment on May 13, 2013.

Technological Platform and Innovation

Edge Communications differentiates itself through a robust technological platform that includes:

Proprietary Network Management Platform (TTMS): A state-of-the-art system enabling comprehensive monitoring and management of client networks.

Carrier-Class Infrastructure: As an FCC-certified communications service provider, Edge Communications operates georedundant Tier 1 data centers and a core network to ensure high availability and reliability.

Advanced Cybersecurity Services: Employing a team of Certified Information Systems Security Professionals (CISSPs) to deliver a broad portfolio of cybersecurity services, including prevention, detection, response, and remediation of cyberattacks.

These technological capabilities enable Edge Communications to offer secure, managed, and nationwide services tailored to the specific needs of various industries.

Leadership Team

Michael Ford: Co-Founder & Chief Executive Officer.

Karen Sledge: Vice President of Finance & Chief Financial Officer.

Bill Hamel: Chief Technology Officer & Advisor.

Frank Pallone: Chief Information Security Officer & Vice President of Engineering and Information Security.

These leaders bring extensive experience in technology and business management, guiding Edge Communications in delivering innovative and reliable services to its clients.

Competitor Profile

Market Insights and Dynamics

The IT services and telecommunications industry is characterized by rapid technological advancements and increasing demand for integrated solutions. Businesses seek providers that can offer comprehensive, secure, and scalable network services to support their operations.

Competitor Analysis

Edge Communications faces competition from several companies offering similar services:

TrueNet Communications: Specializes in telecommunications infrastructure services, including network design and installation.

DTSI Group: Provides IT solutions and services, focusing on system integration and managed services.

Aurecon: An engineering, design, and advisory company offering a range of services, including telecommunications and IT consulting.

These competitors vary in size and service offerings, with some focusing on specific industries or technologies. Edge Communications differentiates itself through its comprehensive service portfolio and focus on secure, managed network solutions.

Strategic Collaborations and Partnerships

Edge Communications collaborates with various technology vendors and service providers to enhance its offerings. These partnerships enable the company to integrate the latest technologies and provide comprehensive solutions to its clients.

Operational Insights

Edge Communications' strategic considerations include:

Market Positioning: Emphasizing its role as a single-source provider for complex network solutions, catering to both medium-sized businesses and large enterprises.

Competitive Advantages: Leveraging proprietary technologies, a carrier-class infrastructure, and a team of certified professionals to deliver secure and reliable services.

Service Differentiation: Offering specialized services for industries such as hospitality, providing tailored solutions that address unique industry challenges.

Strategic Opportunities and Future Directions

Edge Communications is positioned to capitalize on several strategic opportunities:

Expansion of Managed Services: Enhancing and expanding its managed services portfolio to meet the growing demand for outsourced IT and network management.

Adoption of Emerging Technologies: Integrating emerging technologies such as multi-access edge computing (MEC) to offer low-latency and high-performance solutions.

Industry-Specific Solutions: Developing and marketing solutions tailored to specific industries, leveraging its expertise in sectors like hospitality to address unique needs.

By focusing on these areas, Edge Communications aims to strengthen its market position and drive future growth.