Company Research Report: EMERGE IT Support

Company Overview

Name: EMERGE IT Support Sp. z o.o.

Mission: To provide comprehensive IT support and solutions tailored to the current business needs, allowing clients to focus on core activities and ensuring a secure, efficient IT environment.

Founded: 2018

Headquarters: Gdański Business Center, ul. Inflancka 4B, Budynek C, 00-189 Warsaw, Mazowieckie, Poland.

Key People:

Łukasz Jagodziński, CEO

Grzegorz Łobarzewski, Business Development Manager

Hubert Sawa, Project Manager

Number of Employees: 11–50 employees

Revenue: No information is available.

Known For: EMERGE IT Support is recognized for offering comprehensive IT services including service desk, infrastructure management, and application deployment for businesses across various scales.

Products and Services

Products/Services Offered

1. Consultation and IT Advisory:

Description: Consultations on electronic equipment and IT technologies.

Key Features: Expert advice on IT infrastructure optimization and technology selection.

2. Hardware Delivery and Installation:

Description: Provision and installation of IT infrastructure.

Key Features: Supply of laptops, servers, modems, routers, and UPS installations.

3. Development of Dedicated Applications:

Description: Design and development of custom IT systems and applications.

Key Features: Tailored solutions that align with specific business objectives and technological requirements.

4. Post-Implementation Support:

Description: Ongoing support and maintenance of IT solutions.

Key Features: Comprehensive helpdesk model available 24/7 and IT support specialists for continuous system efficiency.

5. Service Desk:

Description: Service maintenance and support.

Key Features: Rapid issue resolution with a track record of low downtime and extended contracts.

Specializations

Healthcare: IT solutions for medical service brands, optimizing patient management and data security.

Game Development: Comprehensive support for game studios, ensuring smooth operation and innovation.

Data Science: Delivering complex projects in data science for insightful outcomes and business intelligence.

Recent Developments

New Ventures: Participation in youth entrepreneurship initiatives like the "Kopalnia Pomysłów" Youth Congress of Entrepreneurship.

Remote Work Transformation: Completed a project with Fool’s Theory Studio for remote IT work enhancements.

New Products/Features

1. Portal Pacjenta for InviMed:

Description: Online patient management and medical data digitization system.

Recent Features:

Online appointment booking and cancellation

Access to full medical history and test results

Direct contact with medical staff through the portal

Remote document submission and archiving

2. Infrastructure Development for Fool’s Theory:

Description: Remote work infrastructure for game development teams.

Recent Features:

VPN configuration and client setup for over 70 users

New network device installation

Extensive remote desktop access setup

Partnerships

Partnered with Polish Mini Golf Association in sponsoring events, promoting active lifestyle initiatives.

Key Metrics

IT Helpdesk Accessibility: 24/7

Contract Renewals: 100%

Average Downtime Resolution Time: No specific information available.

Number of Supported Countries: No specific information available.

Testimonial

Healthcare Project Success: Successful implementation resulted in streamlined operations and improved patient satisfaction, as seen in the positive acknowledgment from partners like InviMed.

Conclusion

EMERGE IT Support continues to establish itself as a leader in the IT services arena, leveraging expertise and tailored solutions to meet diverse organizational needs across industries. The company's recent projects highlight its commitment to innovation and excellence in service delivery.