Company Research Report: Encoded Ltd.

Company Overview

Name: Encoded Ltd.

Mission of the company: No information is available.

Founded: Nearly 25 years ago.

Founders: No information is available.

Key People: Rob Crutchington, CEO.

Headquarters: Spectrum House, Beehive Ring Road, London Gatwick Airport, Gatwick, West Sussex, RH6 0LG.

Number of Employees: Jersey Telecom is mentioned in a separate context with around 500 employees, but no specific number is provided for Encoded Ltd.

Revenue: No information is available.

Known For: Encoded is an independent UK Payment Service Provider (PSP) known for pioneering feature-rich payment solutions, including a white-labeled Payment Gateway and Orchestration Platform.

Products

1. Omnichannel Payment Solutions and Gateway Services

Description: A comprehensive suite of solutions aimed at simplifying secure card payments while ensuring PCI DSS compliance.

Key Features: Integration with multiple channels to enable secure transactions across platforms, including online and in contact centres.

2. IVR Payments

Description: Interactive Voice Response Payments allowing debit and credit card payments 24/7 via touch tones.

Key Features: Automation, security, seamless integration, and around-the-clock availability.

3. PayByLink

Description: Service for sending one-time-use short code links for payments, designed for large corporates.

Key Features: Fast payment processing via mobile or email, secure transaction portal.

4. Agent Assisted Payments

Description: Enables agents to process payments without handling sensitive card data.

Key Features: Real-time feedback, transaction security, and customer engagement throughout the process.

5. eCommerce Payments

Description: Secure online transaction solutions matching company designs for seamless CX.

Key Features: Customizable checkout and secure payment processing.

6. Gateway Services

Description: Acts as a transaction bridge between merchants, acquirers, and banks.

Key Features: Ensures efficient, effective cash flow management and transaction processing.

7. SMS Chat

Description: Messaging solution integrating with multiple communication services.

Key Features: Secure customer engagement via SMS and other platforms like Facebook Messenger.

Recent Developments

New Products Launched: No specific information on new product launches.

New Features Added: No specific information on new feature additions.

New Partnerships: Approved as a Visa Direct Preferred Partner, enhancing payment orchestration and gateway solutions.

Industry Standards & Certifications

PCI DSS Compliance: Level 1 PCI DSS accredited supplier since 2011.

ISO Certifications: ISO 9001 and ISO 27001 certified technology development processes.

Case Studies

The Wine Society: Integrated secure payment solution for growth and efficiency.

Jersey Telecom: Simplified compliance with PCI DSS security standards and merged multiple operations.

First Port Property Management: Implemented IVR for 24/7 secure payments.

Severn Trent Water: Enhanced customer service with online billing and account management.

Customer Testimonials

Customers like Mercedes-Benz, BMW, Toyota, LUSH, and several utility companies trust Encoded's solutions for secure and efficient payment processing. Testimonials emphasize Encoded’s professionalism, scalable solutions, and support for secure transaction handling and compliance with security standards.

Resources

A variety of guides and white papers are available for download, such as the "Secure Contact Centre Payments brochure" and "Ultimate guide to Payment Orchestration."

This report is structured to provide a comprehensive overview of Encoded Ltd.’s capabilities, products, and industry standing, based on the provided data.