Ethoca Market Research Report

Company Overview

• Name: Ethoca

• Mission: Ethoca is an award-winning provider of collaboration-based intelligence and technology solutions that empower businesses around the world to fight fraud, prevent disputes, and improve the customer experience.

• Foundation: No information is available.

• Founders: No information is available.

• Key People in the Company:

• Gaurav Mittal, EVP, Ethoca

• Melanie Fuller, SVP, Consumer Clarity & Fraud Insights Products

• Stefan Bishop, SVP, Global Sales & Business Development

• Headquarters: No information is available.

• Number of Employees: No information is available.

• Revenue: No information is available.

• Notable Achievements: Ethoca is known for its collaboration network that includes issuers, acquirers, merchants, and solution providers from across the globe. The network helps in sharing dispute data and rich purchase details, reducing chargebacks, eliminating purchase confusion, and building better customer experiences.

• Ownership: Ethoca was acquired by Mastercard in April 2019.

Products

Ethoca Consumer Clarity™

• Description: Provides recognized purchase information to issuers and cardholders through their bank app, reducing transaction confusion and disputes.

• Key Features:

• Offers detailed merchant and purchase information to cardholders.

• Helps decrease first-party fraud and chargeback costs.

Ethoca Alerts

• Description: A solution that connects issuers, acquirers, and merchants to share fraud and dispute data for faster dispute resolution.

• Key Features:

• Real-time fraud alerts for merchants to prevent order fulfillment, issue refunds, and stop chargebacks.

• Reduces operational costs associated with chargeback management.

Fraud Insights for Merchants

• Description: Provides merchants with a complete view of fraud, chargeback, and decline data.

• Key Features:

• Offers insights that help prevent and remedy fraud.

• Enhances fraud operations and strategy, reducing related costs.

Recent Developments

• Awards:

• Ethoca won five awards at the Women in Leadership Awards in 2020.

• Partnerships:

• Collaboration with Microsoft to bring digital receipts to consumers.

• Research Findings:

• Ethoca and Aite Group's research indicates a demand for digital solutions that enhance purchase transparency and reduce transaction confusion.

• Technology and Innovation:

• Ethoca is involved in the transformation of transaction clarity to reduce disputes as digital payments grow.

• Part of Mastercard's strategy to advance digital banking innovations ensuring better consumer experience while tackling chargebacks and fraud.

Conclusion

Ethoca, as part of Mastercard, plays a pivotal role in the payments and fraud-prevention ecosystem through its advanced data-sharing network. With real-time insights and collaborations, it delivers on its promise to reduce chargebacks and disputes. The company strategically aligns itself with technology advancements and partnerships to maintain its leadership in digital transaction clarity solutions, ultimately improving customer experience globally.