Company Research Report: ethosIQ



Company Overview



  • Name: ethosIQ

  • Mission of the Company: ethosIQ is dedicated to delivering innovative Artificial Intelligence (AI) and Generative AI (GenAI) solutions tailored for contact centers to enhance efficiency and customer satisfaction.

  • When was the Company Founded and by Whom: No information is available.

  • Key People in the Company: No information is available.

  • Where is the Company Headquartered: 12848 Queensbury Lane Suite 208, Houston, Texas 77024

  • Number of Employees: No information is available.

  • Revenue of the Company: No information is available.

  • What is the Company Known For: ethosIQ is known for developing and integrating advanced AI/GenAI solutions for contact centers, with a focus on customer-facing and agent-facing applications, AI analytics, and managed services.


Products



Customer Facing Applications


ethosIQ’s customer-facing applications aim to enhance customer satisfaction and streamline interactions through self-service bots, including voicebots, chatbots, SMSbots, and other AI-powered systems.

  • Voicebots, Chatbots, SMSbots, Emailbots, Other:

  • High Level Description: These bots enable omnichannel contact center solutions designed to improve customer experiences through automated, intelligent interaction.

  • Key Features:

  • Creation of Personas: Customized user interfaces tailored to specific customer needs.

  • Enhanced Generative AI Self Services: Advanced AI capabilities to handle customer requests.

  • Identification of Customer Intent: AI-driven intent recognition for accurate responses.

  • Identification and Authentication of Customers: Secure customer verification processes.

  • Easy Integration with External Applications: Seamless connection with other software systems.

  • Real-Time Interaction Transcription and Post-Interaction Surveys: Comprehensive interaction logging and feedback collection.

  • Multilingual Support: Supports up to 220 languages.

  • Channel Containment: Reduces the need for live agents by providing effective self-service options.


Agent Facing Applications


ethosIQ’s agent-facing applications focus on assisting contact center agents with real-time information and analytics.

  • Agent Assist:

  • High Level Description: Integrated solutions that support agents with AI-driven insights and automation tools to enhance customer interactions.

  • Key Features:

  • Live Transcription: Automatic transcription of customer-agent interactions for analytics and quality assurance.

  • Knowledge Assist: Real-time retrieval of relevant documents and FAQ answers.

  • Virtual Agent Assist: Guidance on conversation flow based on identified customer intents.

  • Smart Reply: Suggested responses for agents based on conversation context.

  • Smart Compose: Auto-completion of chat responses for efficiency.

  • Benefits:

  • Reduced time to find answers.

  • Enhanced focus on customer empathy.

  • Reduced training time for new agents.

  • Improved First Contact Resolution and reduced Average Handle Time.


AI Analytics Applications


ethosIQ’s AI analytics solutions provide comprehensive analysis and management tools for contact centers.

  • Key Features:

  • Performance Management

  • Total Quality Monitoring

  • Real-Time Analytics

  • Historical Analytics

  • Customer Service Management

  • Unified Data and Customer Persona Management: Provides agents with complete customer information.

  • Benefits:

  • Cost reduction.

  • Improved employee engagement.

  • Enhanced customer experience orchestration.


Managed Services


ethosIQ offers managed services to support comprehensive contact center operations.

  • Services Offered:

  • Business Process Outsourcing: Omnichannel agents handling voice, email, chat, SMS, and social networks.

  • Contact Center Management: Real-time support, optimization, reporting, workforce management, and quality monitoring.

  • Technical Assistance Center: 24x7x365 support for agents, supervisors, and administrators.

  • Network Operations Center: Proactive monitoring and management ensuring service level agreements.

  • Technical Account Management: Continued support post-implementation for ongoing satisfaction and performance.


Recent Developments



  • Recent Developments: No information is available.

  • New Products Launched: No information is available.

  • New Features Added to Existing Products: No information is available.

  • New Partnerships: No information is available.


Contact Information


  • Phone: 1-888-ethosIQ | L. 281-616-5711 | F. 281-715-4051

  • Address: 12848 Queensbury Lane Suite 208, Houston, Texas 77024

  • Email: info@ethosIQ.com



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