Company Research Report: ethosIQ
Company Overview
- Name: ethosIQ
- Mission of the Company: ethosIQ is dedicated to delivering innovative Artificial Intelligence (AI) and Generative AI (GenAI) solutions tailored for contact centers to enhance efficiency and customer satisfaction.
- When was the Company Founded and by Whom: No information is available.
- Key People in the Company: No information is available.
- Where is the Company Headquartered: 12848 Queensbury Lane Suite 208, Houston, Texas 77024
- Number of Employees: No information is available.
- Revenue of the Company: No information is available.
- What is the Company Known For: ethosIQ is known for developing and integrating advanced AI/GenAI solutions for contact centers, with a focus on customer-facing and agent-facing applications, AI analytics, and managed services.
Products
Customer Facing Applications
ethosIQ’s customer-facing applications aim to enhance customer satisfaction and streamline interactions through self-service bots, including voicebots, chatbots, SMSbots, and other AI-powered systems.
- Voicebots, Chatbots, SMSbots, Emailbots, Other:
- High Level Description: These bots enable omnichannel contact center solutions designed to improve customer experiences through automated, intelligent interaction.
- Key Features:
- Creation of Personas: Customized user interfaces tailored to specific customer needs.
- Enhanced Generative AI Self Services: Advanced AI capabilities to handle customer requests.
- Identification of Customer Intent: AI-driven intent recognition for accurate responses.
- Identification and Authentication of Customers: Secure customer verification processes.
- Easy Integration with External Applications: Seamless connection with other software systems.
- Real-Time Interaction Transcription and Post-Interaction Surveys: Comprehensive interaction logging and feedback collection.
- Multilingual Support: Supports up to 220 languages.
- Channel Containment: Reduces the need for live agents by providing effective self-service options.
Agent Facing Applications
ethosIQ’s agent-facing applications focus on assisting contact center agents with real-time information and analytics.
- Agent Assist:
- High Level Description: Integrated solutions that support agents with AI-driven insights and automation tools to enhance customer interactions.
- Key Features:
- Live Transcription: Automatic transcription of customer-agent interactions for analytics and quality assurance.
- Knowledge Assist: Real-time retrieval of relevant documents and FAQ answers.
- Virtual Agent Assist: Guidance on conversation flow based on identified customer intents.
- Smart Reply: Suggested responses for agents based on conversation context.
- Smart Compose: Auto-completion of chat responses for efficiency.
- Benefits:
- Reduced time to find answers.
- Enhanced focus on customer empathy.
- Reduced training time for new agents.
- Improved First Contact Resolution and reduced Average Handle Time.
AI Analytics Applications
ethosIQ’s AI analytics solutions provide comprehensive analysis and management tools for contact centers.
- Key Features:
- Performance Management
- Total Quality Monitoring
- Real-Time Analytics
- Historical Analytics
- Customer Service Management
- Unified Data and Customer Persona Management: Provides agents with complete customer information.
- Benefits:
- Cost reduction.
- Improved employee engagement.
- Enhanced customer experience orchestration.
Managed Services
ethosIQ offers managed services to support comprehensive contact center operations.
- Services Offered:
- Business Process Outsourcing: Omnichannel agents handling voice, email, chat, SMS, and social networks.
- Contact Center Management: Real-time support, optimization, reporting, workforce management, and quality monitoring.
- Technical Assistance Center: 24x7x365 support for agents, supervisors, and administrators.
- Network Operations Center: Proactive monitoring and management ensuring service level agreements.
- Technical Account Management: Continued support post-implementation for ongoing satisfaction and performance.
Recent Developments
- Recent Developments: No information is available.
- New Products Launched: No information is available.
- New Features Added to Existing Products: No information is available.
- New Partnerships: No information is available.
Contact Information
- Phone: 1-888-ethosIQ | L. 281-616-5711 | F. 281-715-4051
- Address: 12848 Queensbury Lane Suite 208, Houston, Texas 77024
- Email: info@ethosIQ.com
- Website: [ethosIQ](https://ethosIQ.com)
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