Market Research Report

Overview

Everise is a global leader in transforming customer experience for sectors such as healthcare, logistics, financial services, travel, and technology. The company is known for its innovation in customer service solutions, including back-office support, social media management, virtual assistants, and robotic process automation. Everise provides comprehensive services worldwide, notably excelling in industries like healthcare and financial services.

Key Executives

Sudhir Agarwal, Founder and CEO: Guiding the company towards significant growth and expansion with a strong background in mergers and acquisitions.

Dave Palmer, President: Leads operational and strategic performance initiatives. Recently spearheaded the acquisition of the healthcare division from Continuum Global Solutions.

Sheena Ponnappan, Chief People Officer: Focuses on cultivating workplace culture and diversity, reflecting Everise's commitment to corporate social responsibilities.

Yogesh Khattar, Chief Operating Officer: Manages global operations with a focus on efficiency and scalability.

Helen Franco, Chief Legal Officer: Ensures legal compliance and governance standards across operations.

Shiv Raj Palta, Chief Strategy Officer: Supports inorganic growth strategies focusing on strategic partnerships and acquisitions.

Ganapathy Subramaniyan, Chief Information Officer: Leads technology-driven initiatives to enhance and secure digital infrastructure.

Maneesh Garg, Chief of Staff and Deputy Chief Financial Officer: Manages investor relations and corporate strategy, underpinning financial operations and growth initiatives.

Strategic Partnerships and Investments

Everise is owned by prominent investment entities, Brookfield Business Partners and Warburg Pincus, which has facilitated its rapid expansion and innovation. The latest investment round led by Warburg Pincus valued Everise at approximately $1 billion, indicating strong stakeholder confidence in its growth trajectory.

Innovation and Recent Developments

Consistently advancing its technological capabilities, Everise collaborates with partners such as Sanas to integrate AI-based solutions into its customer service platforms. The company is also acknowledged for its employee-centric programs, having been recognized multiple times as one of America's Most Loved Workplaces by Newsweek.

Global Presence and Achievements

Operating across 13 global locations, Everise employs over 10,000 people. Its commitment to innovative customer service and an outstanding workplace culture has earned numerous accolades, including recognition as a Leading Disability Employer by the National Organization on Disability in 2024.

Competitor Profiling for Everise

Overview

Everise, headquartered in Florida, United States, specializes in ensuring quality products and speedy services across several domains like customer engagement and outsourcing services. The company's competitive landscape is broad, with significant contenders indicating the complexity of the market in which it operates.

Key Competitors

Merkle: Offers customer marketing strategies that intersect with Everise's service offerings.

Harte Hanks: Known for multichannel marketing, overlapping with Everise's customer engagement solutions.

ChartHop: Provides platforms for team insights, creating competitive overlaps in digital transformation sectors.

Alternatives and Niche Competitors

Zoho Desk, Zendesk Support Suite, Freshdesk: Recognized as top alternatives to Everise's CX solutions.

CompuCom IT Staffing Solutions (eXcell), ConnectWise Integrated Expert Services, American Help Desk: Compete in IT staffing and support services.

Martal Group, InflowCX, LiveOps: Provide alternatives in CX, DX, HX, and PX domains.

BlackPoint IT Services: Offers IT support and cybersecurity, overlapping with Everise's IT services.

AppleCare for Enterprise: Offers advanced support, competing with Everise's customer support capabilities.

Competitor Profiles

CompuCom IT Staffing Solutions (eXcell)

Provides scalable IT talent and staffing solutions across North America. Known for rapid staffing and a 96% assignment completion rate.

ConnectWise Integrated Expert Services

Focuses on expert MSP support, including help desks and cybersecurity services, offering comprehensive coverage through fully staffed teams and technical consultants.

American Help Desk

Operates a 24/7 call center, specializing in cost-efficient outsourcing for technical and non-technical services, ensuring uninterrupted customer service and technical assistance.

Analysis

Everise faces competition from broad-service providers like Merkle and Harte Hanks and niche players like American Help Desk and BlackPoint IT Services. The competitive set ranges from companies focusing on specific services like tech support and IT staffing to those offering comprehensive customer experience platforms. To maintain its competitive edge, Everise needs to distinguish its services through enhanced personalization, technological integration, and proactive customer engagement strategies.