ExcalTech - Comprehensive Analysis Report
Summary
ExcalTech, also known as Excalibur Technology Corporation, is a well-established managed IT services provider founded in 1994. Headquartered in Rolling Meadows, Illinois, with operations extending to Wisconsin and South Florida, the company has evolved from a small PC builder into a comprehensive technology partner for small and mid-sized businesses (SMBs). ExcalTech's core mission is to "Make IT Simple!" by delivering world-class IT support, consulting services, and technology assessments, with a strong emphasis on cybersecurity. The company's client-centric approach focuses on understanding how technology impacts, enables, and allows businesses to grow, positioning itself as a vital partner for its clients' technological journeys.
1. Strategic Focus & Objectives
Core Objectives
ExcalTech's primary objective is to "Make IT Simple!" for its clients by providing world-class support, consulting services, and comprehensive technology assessments. The company is dedicated to understanding how technology can impact, enable, and foster business growth for its clients.
Specialization Areas
ExcalTech specializes in offering comprehensive managed and co-managed IT support, robust cybersecurity solutions, data center offerings, and versatile cloud services. They also provide expertise in Voice over Internet Protocol (VoIP) and website design. A significant area of focus is cybersecurity, where ExcalTech delivers customized, multi-layered approaches and provides CMMC compliance guidance for Department of Defense (DoD) contractors, assisting clients from gap assessment to audit-ready status for CMMC Levels 1 and 2. The company also supports adherence to ITAR, PII, SOC, and NIST frameworks. ExcalTech employs an IT strategy roadmapping approach, conducting quarterly Virtual CIO (vCIO) meetings and monthly asset tracking and reporting to align technology solutions with clients' long-term business needs. The company's service delivery is underpinned by its "C.A.R.E." method: Consulting, Advising, Recommending, and Educating clients throughout their technology journey.
Target Markets
ExcalTech primarily targets small and mid-sized businesses (SMBs) across various industries, including Municipalities & Park Districts, Manufacturers, Construction Companies, Financial Firms, and Medical Practices, within the Midwest and South Florida regions.
2. Financial Overview
Funding History
ExcalTech was founded in 1994 and has historically raised $0 in funding. This indicates that the company has been self-funded or has grown through reinvested earnings rather than external investment rounds.
Annual Revenue
The company generates an estimated $6.3 million in annual revenue.
3. Product Pipeline
Key Products/Services
ExcalTech offers a comprehensive suite of IT services designed to support business growth, security, and productivity.
Managed IT Services: Proactive monitoring, support, and maintenance to ensure smooth system operation, covering help desk, remote and onsite support, server and computer management, network monitoring, backup, and disaster recovery.
Cybersecurity Solutions: Customized, multi-layered cybersecurity approaches managed by professionals, including advanced threat detection, regular security assessments, and proactive defense strategies.
CMMC Compliance: Guidance and support for DoD contractors to achieve CMMC Levels 1 and 2 compliance, from gap assessment to audit-ready status, as a CyberAB RPO. Also supports ITAR, PII, SOC, and NIST framework adherence.
Data Center & Cloud Solutions: Comprehensive cloud services, including public and private cloud deployments, Microsoft 365 and Microsoft Exchange migrations. Services are delivered from their own SOC 2 Type II certified and Tier 3 rated data center facilities, ensuring high levels of performance, security, and scalability.
Voice over Internet Protocol (VoIP): Modern voice solutions that enhance communication, reduce costs, and support remote work.
Website Design: Professional, user-friendly website design, support, hosting, and domain name registration services.
IT Projects: Customized IT project services, including infrastructure upgrades, technology rollouts, wireless network deployment, office moves, wireless site surveys, and hardware procurement.
Virtual CIO (vCIO) Services: Strategic IT roadmapping through quarterly vCIO meetings and monthly asset tracking and reporting to align technology with long-term business needs.
4. Technology & Innovation
Technology Stack
ExcalTech leverages and implements advanced technological solutions for its clients, including comprehensive cloud solutions with expertise in Microsoft 365 and Microsoft Exchange migrations. They operate their own SOC 2 Type II certified and Tier 3 rated data center facilities, ensuring high performance, security, and scalability. The company also provides modern VoIP solutions.
Proprietary Developments
While ExcalTech does not explicitly detail proprietary technologies or patents, its innovation lies in its approach to integrating and managing existing and emerging technologies for its clients. They proactively discuss the application of Artificial Intelligence (AI) for business insights, automation, enhancing customer experience, data analysis, presentations, and supply chain optimization. They also address AI's role in cybersecurity threats and strategies to protect against AI data breaches, demonstrating a forward-thinking approach to technology adoption and security.
Technical Capabilities
ExcalTech offers strategic network design services, building secure and scalable network architectures tailored to specific business needs. They utilize cutting-edge tools for monitoring and management of client networks and infrastructure, procuring necessary hardware for businesses.
5. Leadership & Management
Executive Team
Tom Rissman (Chairman & CEO): Tom has been programming computers since 1973, bringing extensive skills in storage, virtualization, and enterprise applications. As a serial entrepreneur, his focus is on expanding ExcalTech's national footprint and elevating its client experience.
Justin Sampsel (VP, Sales & Business Development): With over 10 years of experience in enterprise technology leadership and sales, Justin is responsible for the growth of the ExcalTech brand and ensuring best-in-class service for clients. He has a track record of building long-standing client partnerships.
Josh Beckus (Director, Managed Services & Vendor Relations): Josh possesses over 25 years of experience, driving IT administration activities encompassing network design, wireless networking, system health monitoring, and software/hardware troubleshooting. He is passionate about technology and automation.
Ben Litton (VP, Web Operations): Ben oversees all client website-related projects, including new website design, support, hosting, and domain name registration, as well as internal operations impacting these services.
Amanda Regan (VP, Operations): Amanda has progressed through various roles at ExcalTech, starting in dispatch and moving into Operations/HR. She has been instrumental in the company's growth and client relationships over many years.
Matthew Maslankiewicz (Support Desk Manager): Matthew is a seasoned IT professional with over 25 years of experience in Systems Administration. His background includes consulting on multifaceted IT projects, streamlining internal processes for productivity, and fostering positive client relationships.
Michael Ryan (IT Manager, Support Operations): Michael is an experienced professional with extensive background in call centers, data centers, and office environments. A USAF veteran, he specializes in preparedness and risk minimization, managing remote teams across the U.S. and Canada.
6. Talent and Growth Indicators
Hiring Trends and Workforce
ExcalTech employs between 45 and 53 full-time individuals. The company has been recognized as one of the "Best Places to Work in Illinois" for three consecutive years (2021, 2022, 2023), based primarily on employee survey feedback, indicating high employee satisfaction and a positive work environment. Employees often cite a "great culture and life work balance" and an environment conducive to growth and learning.
Current hiring trends show active recruitment for roles such as "New Business Development Representative" (based at their corporate headquarters in Rolling Meadows, IL) and "IT Support Administrator – Level 1."
Company Size and Expansion Metrics
ExcalTech's workforce of 45-53 employees supports its goal of building a national footprint. The company invests in career development, coaching, and unlimited training and certifications for its employees.
Employee Benefits
ExcalTech offers competitive pay, 20 days of Paid Time Off (PTO), 14 paid holidays, and comprehensive benefits including employer-paid medical, dental, vision (50% premium for employee and family), life, AD&D, short-term & long-term disability (100% employer paid), and a Simple IRA with a 3% company match. The company also rewards employees with an annual company trip to an all-inclusive resort if revenue goals are met.
7. Social Media Presence and Engagement
Digital Footprint
ExcalTech maintains an active presence across multiple social media platforms, including LinkedIn, Twitter/X, Facebook, and YouTube.
LinkedIn: [https://www.linkedin.com/company/excaltech/](https://www.linkedin.com/company/excaltech/)
Twitter/X: [https://twitter.com/ExcalTech](https://twitter.com/ExcalTech)
Facebook: [https://www.facebook.com/ExcalTech/](https://www.facebook.com/ExcalTech/)
YouTube: [https://www.youtube.com/user/ExcaliburTC](https://www.youtube.com/user/ExcaliburTC)
Brand Messaging and Positioning
Their YouTube channel features "Tech Tip" videos and webinars discussing topics like co-managed IT services, computer security, and the benefits of migrating to VoIP phone systems. The company uses its social media and blog content to share engaging and relevant information, focusing on thought leadership in areas such as social media security and identifying online scams, aiming to educate potential and existing clients on technology trends and best practices.
8. Recognition and Awards
Industry Recognition
ExcalTech has received numerous industry accolades:
Best Places to Work in Illinois: Recognized for three consecutive years (2021, 2022, 2023), an award largely based on employee feedback.
Inc. 5000 List: A four-time honoree, including in 2010 and 2012, for its growth and sales.
MSPmentor's Top 100 Managed Service Provider Companies in the World: Acknowledged among top global MSPs.
CRN's MSP 500 List: Featured in the Pioneer 250 category in 2022, recognizing leading small and medium business-focused managed service providers.
Microsoft Gold Cloud Solutions Partner: Achieved this status, highlighting their proficiency in Microsoft cloud technologies.
Web Excellence Awards: Received recognition from the Web Excellence Awards in 2021 for their excellence in the Community category.
9. Competitive Analysis
Major Competitors
ExcalTech operates within a competitive IT services landscape. Key competitors include:
Switchfast Technologies: A Chicago-based IT consulting and managed services provider offering cybersecurity, cloud integration, network setup and support, and disaster recovery. They primarily serve small businesses in the Chicagoland area and were acquired by Ascend Technologies in May 2021.
Agility (IT Consulting and Outsourcing / Agility Technologies Inc.): Agility, in its various forms, provides IT consulting and staffing, cloud technology expertise, and managed services. Agility Technologies Inc. specializes in cloud technology consulting and IT staffing for the federal government, utilizing platforms like Salesforce, ServiceNow, and AWS. Agility Network Services focuses on Microsoft-based technology as an MSP, offering cloud management and IT security for SMBs and non-profits in Chicago.
The Ross Group Inc.: Founded in 1994, The Ross Group Inc. focuses on data management and IT services. It has two specialized divisions: MemberzPlus, for enterprise membership software, and Performance One Data Solutions, for enterprise database administration (Oracle & Microsoft SQL Server), managed IT, and cloud services. They emphasize 100% U.S.-based operations and hold SOC 1 Type II certification.
10. Market Analysis
Market Overview
The global managed services market is experiencing significant growth, driven by digital transformation, increasing cloud adoption, and the growing demand for robust cybersecurity solutions. The market is projected to grow at a Compound Annual Growth Rate (CAGR) of 7.18% from 2025 to 2035, with estimates placing the market value at $297.4 billion in 2024, potentially reaching $639.1 billion by 2035. Other estimates suggest the global managed services market is around $441 billion in 2025, with forecasts projecting growth to over $1.17 trillion by 2034, at a CAGR around 11.5%.
Key growth drivers include the increasing need for IT cost reduction and efficiency, complexities in IT infrastructure management, and a rising demand for cost-effective and scalable business solutions. The managed services sector is also seeing a rise in the adoption of automation and artificial intelligence to improve service delivery and customer experiences. Managed security and managed cloud services are particularly fast-growing segments due to the escalating risks of ransomware, compliance needs, and the complexities of hybrid cloud environments. North America notably dominates this market, characterized by the strong presence of technology firms and high adoption rates.
11. Strategic Partnerships
ExcalTech is recognized as a Microsoft Gold Cloud Solutions Partner, signifying expertise and a strong working relationship with Microsoft's cloud technologies. The company emphasizes partnering with clients as a trusted advisor to help them navigate technological advancements and optimize their IT investments.
12. Operational Insights
ExcalTech distinguishes itself through a "white-glove" service approach, providing highly personalized and responsive IT support. They maintain quick response times, with calls answered in approximately 15 seconds on average and a 30-minute service level agreement (SLA) for open tickets. A key operational differentiator is their commitment to not using subcontractors or outsourcing any of their support services, ensuring consistent quality control and direct engagement from their in-house team of over 50 professionals. The company also boasts a strong security track record, reporting no major security incidents in over six years for their managed IT clients. They leverage their own data center operations, which are SOC 2 Type II audited, to provide secure and scalable cloud and data solutions.
13. Future Outlook
Strategic Roadmap
ExcalTech's strategic roadmap includes building a national footprint while maintaining its commitment to a first-class client experience. The company is positioned to capitalize on the increasing demand for outsourced IT services, particularly as businesses continue to embrace digital transformation. Future directions involve guiding clients through the adoption of key technology trends such as cloud computing, artificial intelligence (AI), robust data security, and workflow automation to fuel growth and enhance competitiveness. ExcalTech aims to remain a trusted advisor to SMBs, developing future-proof IT architectures and providing ongoing consulting through vCIO meetings to anticipate and meet evolving business technology needs. Their strong focus on cybersecurity and compliance, combined with their client-centric service model and in-house expertise, positions them for continued growth in the expanding managed IT services market.
