Company Overview
Exel Technology Group is a UK-based company with its headquarters in Mansfield, Nottinghamshire. Established as a limited company in 1998, Exel initially focused on providing innovative solutions to the UK's taxi, private hire, and chauffeur businesses. Their pioneering products, such as the world's first Windows-based dispatch system in 1998 and a groundbreaking mobile data dispatch system in 2002, illustrate their role as industry innovators from their origins as a sole trader in 1994.
Current Address:
1 Melton Way, Mansfield, Nottinghamshire, NG18 5FU
Contact Information:
- Phone: 01623 442211
- Email: enquiries@etgl.co.uk
Services and Strategic Partnerships
Exel Technology Group has established a strategic alliance with iCabbi, a subsidiary of Renault, which emphasizes their focus on delivering cloud-based dispatch services globally. This collaboration has allowed Exel to expand its services to include:
- UK sales of iCabbi dispatch and telephony products.
- 24/7/365 first-line and telephony support to a worldwide customer base.
Exel offers a range of diversified services such as:
- Marketing and Sales Management: Expertise in marketing strategy design, execution, and nationwide sales processes, including sales team optimization.
- Technical Support: Providing security, hosting, and management of software estates.
- Management Accounts and General Management: Offering comprehensive business account management and strategic growth planning.
Leadership and Management Team
Richard Moore is the Managing Director of Exel Technology Group, appointed in 2003. With a strong background in business management and leadership within the company, he has played a vital role in Exel's growth and success. He previously served as Secretary until 2021. The team has seen contributions from past directors such as Christopher Crawford Knight, Jane Patricia McLean, and Gary Wilson, who have influenced the company's direction through roles in sales and customer services.
Company Values and Performance
Exel Technology Group is driven by values of Caring, Courage, and Dedication, resonating in their commitment to customers, colleagues, and company interests. They have achieved an impressive Net Promoter Score (NPS) of over 70, placing them in the 'World-Class' category, noted for high customer satisfaction and loyalty.
The company's innovative spirit, alongside service excellence and strategic partnerships, underscores their leadership in the industry, broadening their market reach and enhancing operational capabilities.
Competitor Profiling for Exel Technology Group
Exel Technology Group operates in a competitive environment with several key competitors. Understanding these competitors is crucial for strategic market positioning.
Key Competitors
1. AB Soft
- Industry: IT Services and Consulting
- Specialization: Cloud-based communications platforms and business management solutions for HR.
- Key Offerings: Import, translation, and marketing of software, equipment packages, and peripherals for PCs. Development of business and mobile applications.
- Revenue: Approximately $17.7 million
- Employees: 416
Insights: AB Soft's robust cloud-based solutions and financial strength pose significant competition to Exel Technology Group, especially in IT services and HR management solutions.
2. CL Consult
- Industry: Management, Scientific, and Technical Consulting Services
- Specialization: Telecom expense management, cost management software, asset inventory, and invoice auditing.
- Key Offerings: Business and management consultancy services, including strategic planning and revenue development.
- Company Size: Small, with 2-10 employees
- Founded: 2019
Insights: CL Consult, though smaller, offers focused competition with its niche in cost management and telecom solutions, attracting clients interested in specialized telecom expense management.
3. Tracksys Ltd
- Industry: Research Services
- Specialization: Behavioural research solutions, video tracking, eyetracking, motion analysis.
- Key Offerings: Provides tools for academic disciplines like psychology and zoology, as well as for blue-chip companies.
- Company Size: 2-10 employees
- Founded: 1993
Insights: Tracksys has a solid position in research services, with specialized tools for academia and research fields, presenting a different focus compared to Exel Technology Group's more general offerings.
Strategic Considerations
Exel Technology Group should consider enhancing its core technology offerings and exploring potential entry into niche markets such as telecom expense management or behavioural research solutions. Forming strategic partnerships or pursuing acquisitions could augment operational capabilities and competitive advantage against focused competitors. Additionally, observing AB Soft’s market strategies might provide valuable insights into leveraging cloud-based solutions effectively.
