Company Research Report
Company Overview
Name
Exotel Techcom Pvt. Ltd.
Mission of the Company
"Transform your customer engagement & customer experience with AI for increased revenue, reduced costs, and improved CX."
Founded
No information is available.
Founders
No information is available.
Key People
- Shivakumar Ganesan (Shivku) - Co-Founder & CEO
- Ishwar Sridharan - Co-Founder & COO
- Sachin Bhatia - Co-Founder & CGO
- Adarsh K - CFO
- Anil Kumar - CTO
- Angira Agrawal - Global SVP, GTM and Strategy
- Sumanpreet Pahuja - VP, Human Resources
- Udit Agarwal - VP and Global Head of Marketing
- Gaurav Agrawal - Global SVP - Operations (CX)
Headquarters
No information is available.
Number of Employees
No information is available.
Revenue of the Company
No information is available.
Known For
Exotel is a leading provider of cloud communications solutions that help businesses streamline their Voice and SMS communication by using world-class APIs.
Products
Contact Center Solution
Provides a complete solution for contact centers to manage inbound and outbound calls, automate workflows, and improve agent productivity.
Cloud Telephony
Scalable and reliable voice solutions for enterprises to manage customer interactions without the need for physical phone systems.
Messaging Solutions
Tools for facilitating secure SMS, WhatsApp, and other messaging communications to engage customers on their preferred channels.
AI-Powered Customer Engagement
Includes chatbots, virtual assistants, and voicebots that employ advanced AI to enhance customer experience and operational efficiency.
Debt Collection Automation
A platform that automates debt collection processes, ensuring personalized strategies and reminders across multiple channels to improve collections efficiency.
RM Connect+
A unique tool for banking institutions to manage customer relations through a single phone number, ensuring seamless communication and improved customer experience.
WebRTC
Empowers organizations to set up web-based communications, enabling voice and video calls directly from the browser.
Integrations
Robust APIs and SDKs to integrate with existing CRM, helpdesk, and other business applications to streamline operations and enhance productivity.
Key Features
Advanced Dialers
Optimize call success rates, enable personalized interactions, and dial strategically based on past behavior with smart algorithms.
Smart IVR
Provides single and multi-level IVR systems to create customized and interactive voice response workflows for quick and efficient customer support.
Automatic Call Distribution (ACD)
Ensures calls are routed to the best-suited agents, improving response times, resolution rates, and overall customer satisfaction.
CoBrowse
Real-time screen sharing to assist customers during their interactions, enhancing the support experience.
ChatBot
Advanced conversational AI chatbot that handles customer queries, automates processes, and supports multiple languages.
Recent Developments
AI-Powered Communication Ecosystem
A comprehensive platform using AI to improve customer engagement through conversational AI, personalized communication, and advanced analytics.
WhatsApp Business Integration
Enables businesses to use WhatsApp for automated customer interactions, marketing, and customer support.
GenAI Powered Solutions
Implementation of generative AI to enhance conversation quality, automate responses, and improve customer engagement across channels.
Voice Streaming
Allows real-time call monitoring, quality assurance, and the deployment of voice bots for efficient customer interactions.
CRM and Helpdesk Integrations
Continuous development of API integrations with popular CRM and helpdesk solutions to offer seamless operational workflows.
This report provides a comprehensive overview of Exotel Techcom Pvt. Ltd., its products, and recent developments, focusing on its innovative solutions powered by AI and cloud technologies to enhance customer engagement and operational efficiencies.
