Family Resource Agency - Market Research Report

Company Overview

Family Resource Agency, established in 1972, is a non-profit organization with its headquarters in Cleveland, Tennessee. It is dedicated to enhancing the quality of life for families, children, and adults through an array of programs and services aimed at achieving self-sufficiency and productivity. The organization's mission centers on empowering disadvantaged individuals by providing educational and supportive services, prominently through its Head Start initiative. It fosters an environment where children, parents, and staff can reach their full potential in a nurturing and respectful setting.

Financial Performance

The agency reports an estimated annual revenue of $19.3 million and operates with a workforce of 96 employees. Despite a steady employee count over the past year, it maintains an estimated revenue per employee of $201,000, indicating efficient management aligned with its mission-driven focus.

Key Personnel

• Paula Bacon - CEO

Paula Bacon has been steering the agency as CEO since December 2019, focusing on strategic oversight of its operations.
Contact: [paula@fratn.com](mailto:paula@fratn.com) | Phone: 423-303-3517

• Sherronda Thompson - Tennessee Head Start Director

Sherronda spearheads the Tennessee Head Start Program, focusing on early childhood education and family support.
Contact: [sherronda@fratn.com](mailto:sherronda@fratn.com) | Phone: 423-303-3536

• Suzanne Wimberly - Harbor Safe House Program Director

Suzanne manages the Harbor Safe House, advocating and providing resources for families affected by domestic violence.
Contact: [suzanne@fratn.com](mailto:suzanne@fratn.com) | Phone: 423-303-3523

• Melissa Metcalf - Georgia Head Start Director

Melissa leads the Georgia Head Start program, fostering early education and family support initiatives.
Contact: [melissa@fragahs.com](mailto:melissa@fragahs.com) | Phone: 706-419-7018

• Catherine Rice - Executive Assistant to the CEO

Catherine facilitates administrative support to the CEO and assists in strategic initiatives.
Contact: [catherine@fratn.com](mailto:catherine@fratn.com) | Phone: 423-303-3519

Programs and Initiatives

• Head Start Programs: Focused on early childhood development, emphasizing parental involvement and holistic child growth.

• Harbor Safe House: Offers support and shelter for individuals affected by domestic violence, providing a safe environment and advocacy.

Competitor Analysis

Family Resource Agency operates in a competitive landscape with notable competitors:

• Time and Pay: Specializes in payroll and human resources solutions with an estimated annual revenue of $3 million and a workforce of 21, experiencing a workforce growth of 5%.

• INVO PEO: Offers comprehensive employer organization solutions, boasting $16.3 million in revenue and an 81-employee base.

• CUPA-HR: A leader in higher education HR services, generating $12.3 million with 68 employees, focusing on workforce equity and HR leadership.

These competitors highlight the diverse HR service offerings in the sector. Family Resource Agency's robust presence emphasizes its unique focus on community upliftment, contrasting its competitors' specialized HR functions.

Location and Industry Context

Based in Decatur, Tennessee, at 345 N Main St, Family Resource Agency is positioned within a vibrant non-profit sector dedicated to socio-economic upliftment through strategic HR management. Its holistic community service approach uniquely differentiates it from more commercially-oriented competitors.

Contact Information

• General Inquiries: [info@fratn.com](mailto:info@fratn.com)

• Phone: +1 (423) 479-9339

• Fax: +1 (423) 303-3519

• Hours: Monday-Friday, 8:00 AM - 5:00 PM; Closed on weekends

• Official Website: [fratn.com](https://www.fratn.com/)

This report details the strategic positioning and strengths of Family Resource Agency in the non-profit sector, providing insights into its financial performance, leadership, programs, competitive landscape, and industry role.