Fareportal Market Research Report

Company Overview

Company Name: Fareportal

Mission: Uniting People and Places across the Planet.

Founded: 2003

Founder: Sam Jain

Key People: Sam Jain (Founder and CEO), Ankur Ahuja (CISO and Vice President of Information Security), Kathi Moore (VP Branding & Communications)

Headquarters: New York, USA

Number of Employees: Over 2,000 employees across 5 time zones.

Revenue: Ranked in the top 5 online travel companies in the US by revenue.

Known For: Fareportal is known for its hybrid travel agency model that combines online booking capabilities with a traditional travel agency experience facilitated by trained travel agents. It powers brands like CheapOair, OneTravel, and Travelong.

Products

Product Offerings

1. CheapOair

• Description: An online travel agency primarily focused on providing air ticket services.

• Key Features:

• Offers both online booking and a call-center support for personalized customer service.

• Integration with American Airlines’ AAdvantage® loyalty program allowing seamless enrollment.

• Mobile application developed on React Native for a unified experience across platforms.

2. OneTravel

• Description: A travel booking service offering flights, hotels, and vacation packages.

• Key Features: Convenience of online travel booking with comprehensive options for travelers.

3. Travelong

• Description: Veteran corporate travel agency.

• Key Features: Specializes in corporate travel management with expertise in complex airfare automation.

Key Features Across Products:

• Hybrid booking model blending online platforms with traditional agent support.

• Offers personalized trip planning through 24/7 access to travel agents.

• Supports international airfare and wholesale distribution.

• Partnership with over 500 airlines offering fare and ancillary optimizations.

Recent Developments

New Products and Features:

• CheapOair Enhancements: Integration of American Airlines’ AAdvantage® loyalty program for a smoother customer journey. Development migration to React Native for enhanced app performance and customer experience.

Strategic Partnerships and Achievements:

• Collaborations with major airlines like American Airlines, Air Canada, and Spirit Airlines for selling ancillaries such as preferred seating and checked bags during the booking process.

• Recognition and awards like the 2024 Travel Weekly Magellan Awards for their innovative technology solutions and customer-centric approaches.

Technological Innovations:

• Migration of mobile app development to React Native, resulting in improved performance and conversion rates.

• IVR System Enhancements including precision routing and self-service tools in response to increased call volume during the Covid-19 pandemic.

Corporate Social Responsibility:

• Engagement with cybersecurity startups in India through mentorship programs supporting national economic growth initiatives. Involvement in charity efforts with organizations like UNICEF and Doctors Without Borders.

Conclusion

Fareportal continues to innovate within the travel industry by leveraging a hybrid model that capitalizes on both technology and human expertise to deliver personalized travel solutions. Their commitment to customer service, combined with strategic alliances and cutting-edge technology, positions them as a leader in the online travel sector.