FENIX Networks Limited Company Research Report



Company Overview



  • Name: FENIX Networks Limited

  • Mission: No information is available

  • Founded: 2020

  • Founders: No information is available

  • Key People:

  • Jaideep Dhanoa

  • IQ Sayed

  • Mariusz Glugla

  • Mohammed Abdelaziz AlShetwey

  • Headquarters: No information is available

  • Number of Employees: 51-200 employees

  • Revenue: No information is available

  • Known For:

  • Ecommerce delivery services

  • Real-time tracking for ecommerce deliveries

  • Automated live tracking and delivery management


Products



Delivery Services


  • High-Level Description: FENIX provides a range of delivery services designed to offer flexibility, convenience, and efficiency for ecommerce businesses.

  • Key Features:

  • Availability 24/7, including Sundays and Public Holidays

  • Various delivery options: Next Day, 4 Hour Bullet, Same Day, Overnight, Office, Chiller, Priority, Scheduled

  • Coverage extends across UAE, Saudi Arabia, and rest of GCC


Payment Solutions


  • High-Level Description: FENIX offers multiple payment options tailored to enhance the user experience and conversion rates for cash-on-delivery (COD) orders.

  • Key Features:

  • Multiple payment options including card on delivery, payment link, bank transfer, and Tabby

  • Instant COD payments to accelerate business cash cycles

  • Preferred rates with Tabby without needing integration


FENIX Chatbot


  • High-Level Description: An automated chatbot service to streamline delivery scheduling and management for customers.

  • Key Features:

  • Live tracking

  • Address validation

  • Delivery slot scheduling

  • Payment links

  • Order rescheduling


Mobile App


  • High-Level Description: A consumer-grade mobile application for managing deliveries on-the-go.

  • Key Features:

  • Ease of use similar to other tech services

  • Order creation and tracking

  • Pickup and delivery capabilities across UAE

  • Manages parcels up to 25 kg


Fulfillment Services


  • High-Level Description: End-to-end fulfillment services designed for efficiency and scalability in ecommerce operations.

  • Key Features:

  • 24/7 pick & pack with rolling dispatch

  • Pay per order model to scale with business needs

  • Integrations with Shopify and WooCommerce stores, or via Direct API


Recent Developments



  • New Products Launched: No information is available

  • New Features Added to Existing Products:

  • Continuous development of the FENIX chatbot capabilities

  • Introduction of instant COD payments

  • Expansion of payment options including integration with Tabby

  • New Partnerships:

  • Partnership with Tabby to offer credit access for COD customers without integration needs





Additional Notes:


  • Annualized Financial Metrics:

  • AED 50M+ annualized payments

  • AED 200M+ annualized GMV

  • 1,000,000+ annualized orders

  • Over 1,000 ecommerce merchants powered in UAE


  • Efficiency and Customer Experience:

  • Real-time tracking for deliveries

  • Automated live tracking through chatbot

  • Seamless integration with ecommerce platforms





Conclusion


This report provides a structured and detailed analysis of FENIX Networks Limited, focusing on its core offerings, key personnel, and recent developments. The company’s commitment to enhancing the ecommerce delivery experience through technology-integrated solutions positions it as a dynamic player in the logistics and fulfillment sector.