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Flipdish

www.flipdish.com link_icon

Company Research Report: Flipdish



Company Overview



Name: Flipdish

Mission of the Company: Flipdish aims to revolutionize the restaurant industry with innovative technology that helps restaurant owners flippin’ thrive. They provide a suite of powerful, straightforward tech along with real human support to make running a restaurant satisfyingly simple in a complex world.

Founded By: Conor and James McCarthy

Founded Year: 2015

Key People in the Company:
1. Conor McCarthy - Co-Founder
2. James McCarthy - Co-Founder

Headquarters: First Floor Heron House, Corrig Road, Sandyford Business Park, Dublin 18, Ireland

Number of Employees: No information is available

Revenue of the Company: No information is available

What is the Company Known For: Flipdish is known for its comprehensive, all-in-one tech solutions for the restaurant industry including POS systems, online ordering, self-service kiosks, and restaurant marketing solutions.

Products



Overview of Products


Flipdish offers a variety of products tailored to meet different needs in the restaurant industry:

1. POS System
  • Description: Staff-friendly POS system aimed at improving restaurant operations, reducing kitchen chaos, and managing in-store and online orders from one place.

  • Key Features:

  • Order Management

  • Menu and Order Management

  • Snooze Functionality

  • Customer Facing Display

  • Caller ID

  • Vouchers and Discounts

  • Digital Signage

  • Payments


2. Online Ordering
  • Description: A platform designed to grow online ordering from branded websites and mobile apps, aimed at keeping customers coming back.

  • Key Features:

  • Custom vouchers and loyalty programs

  • One-click reorder

  • Easy checkout process

  • Order status tracking


3. Self-Service Kiosks
  • Description: Self-service kiosks enhance customer ordering experiences in-store by increasing accuracy and reducing wait times.

  • Key Features:

  • Integrated with POS and Kitchen Display Systems

  • Reduces staff engagement for order taking

  • Boosts average order value


4. Websites & Mobile Apps
  • Description: Custom-branded websites and mobile apps that boost online presence and drive higher sales.

  • Key Features:

  • Integration with the online ordering platform

  • Loyalty and retention programs

  • Menu customization and management


5. Restaurant Marketing
  • Description: Tools and expert services to create strong online presence and reputation, aimed at converting first-timers into loyal customers.

  • Key Features:

  • Campaigns and promotions

  • Online reputation management

  • Managed marketing services


Detailed Product Features


1. Kitchen Display System (KDS)
  • Integrated with POS for streamlined kitchen operations

  • Customizable to work with unique kitchen setups


2. Order Management
  • Synchronizes orders from different channels like Just Eat, Uber Eats, and Deliveroo into one dashboard


3. Inventory Management
  • Stock management, cost tracking, wastage quantification, supplier management


4. Reporting and Analytics
  • Real-time sale, cost, and performance metrics reporting of all sales channels from one location


5. Health and Food Safety
  • Incident reporting, appliance checks, and food safety management


6. Payments and Reporting
  • Integrated payment solutions including credit, debit, and contactless payments


Recent Developments



New Products Launched:
  • Customer Feedback App: Capture in-the-moment customer feedback, convert satisfaction into raving Google reviews, capture issues before escalation.


New Features Added to Existing Products:
  • Enhanced Integration with POS Systems: Seamless integration with multiple POS systems like Captiva POS, CES, Clover, and others for smoother order management.

  • Expanded Loyalty and Retention Programs: New SMS campaign capabilities and customer purchase history analytics to aid in effective retention strategies.


New Partnerships:
  • Third-Party Delivery Integrations: Partnerships with last-mile delivery services like Okestro, Ondway, Nash, and Stuart to streamline delivery operations.

  • Middleware Integrations: Integration with platforms like Deliverect, ItsaCheckmate, and UrbanPiper for better order management and processing.




This report presents key information and developments concerning Flipdish, focusing on their mission, products, and recent business advancements.