Flycast Partners Market Research Report

Company Overview

• Name: Flycast Partners, Inc.

• Mission: Flycast Partners is dedicated to assisting organizations with improving IT Operations and Customer (CX)/End-user Experience. They specialize in ITSM, ITAM, Cybersecurity, and End-point Management.

• Founded: 2011

• Founders: No information is available.

• Key People:

• Nathan George — Chief Executive Officer

• Bill Auvil — Chief Customer Officer

• Kim Gagnon — Director of Operations

• Debbie Stover — Controller

• Richard George — Vice President of Sales

• David Apple — Director of Sales Operations

• Brian Kerr — Director of Support Services

• Ryan Schweppe — Service Delivery Manager

• Headquarters: PO Box 4194, Cedar Hill, TX 75106, United States

• Number of Employees: No information is available.

• Revenue: No information is available.

• Known For: Flycast Partners is known for providing expert IT services such as consulting, best practices, process improvements, and enhancements to over 1,700 customers in the United States and Canada.

Products

• Product Offerings:

• Specializes in ITSM (Information Technology Service Management), ITAM (Information Technology Asset Management), Cybersecurity, and Endpoint Management.

• Offers best-in-class implementation services and training for Ivanti, BMC, Cherwell, and Freshworks support and services.

• High-Level Description & Key Features

• Workload Management in Freshservice:

• Description: A crucial process within ITSM that involves monitoring team workloads and supervising the responsibilities of the workforce.

• Key Features:

• Task Assignment

• Task Prioritization

• Agent Workload Visibility

• Task Load Balancing

• SLA Compliance

• Workload Forecasting

• Escalation and Collaboration

• Workload Distribution Rules

• Reporting and Analytics

Recent Developments

• Recent Developments: No explicit recent developments are available.

• New Products Launched: No information is available.

• New Features Added to Existing Products: Incorporation of workload management tools such as task assignment, prioritization, and agent workload visibility in Freshservice.

• Partnerships: Not specifically mentioned. However, the company underscores a strategic focus on collaboration and alignment with organizational needs through partnerships.

Events and Community Engagement

• Upcoming Events:

• Freshworks Topgolf Scottsdale Event on December 10

• Freshworks Topgolf Charlotte Event on December 11

Additional Information

• Customer Engagement: Flycast Partners is praised by clients for providing expert assistance aligning with customer concerns and issues.

• Diversity and Culture: The company emphasizes building an inclusive culture that supports and celebrates diverse voices, fueling innovation and connecting closely with customers.

• Contact Information:

• Phone: 1 (844) 359 – 2278 [Primary], 1 (727) 954 – 3114 [Support]

• Email: info@FlycastPartners.com

• Address: PO Box 4194, Cedar Hill, TX 75106, United States

This professional market research report provides a comprehensive overview of Flycast Partners, highlighting its mission, expertise in IT services, key personnel, and recent developments that underscore its commitment to excellence in IT service and management solutions.